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I requested a withdrawal for 25,000 on May 14 to date, the operator has not yet paid, the only one that responds, I don't know if it is a self-response since it always responds the same and threatens to block the chat, I always receive the same response that takes time Aviles 5 days or a little more but your payment is in process I have been waiting for my payment for more than 2 weeks and still nothing they blocked me from the chat and the phone that appears does not answer I think it is a scam since when one makes the deposit there is no trava and x that at the time of the deposit they do not respond are shameless since other casinos pay 24 hours up to 48 and always cancel before if they do not cancel me now I will make them famous thieves play with other people's money I will even do shit to the casino

Solicite un retiro x 25000 el día 14 de mayo a la fecha aun no pagan el operador el único que responde no se si es una auto respuesta ya que siempre responde lo mismo y amenaza con bloquear del chat , siempre recibo la misma respuesta que se demora 5 días avilés o un poco más pero su pago esta en proceso llevo más de 2 semanas esperando mi pago y aun nada me bloquearon del chat y el teléfono que aparece no contesta creo que es una estafa ya que cuando uno hace el deposito no hay ninguna trava y x que al momento del deposito no responden son sinvergüenza ya que otros casinos pagan a 24 horas hasta 48 y siempre cancelan antes si no me cancelan ahora los voy hacer famosos ladrones juegan con plata ajena voy a llegar hasta hacer mierda al casino

Dear mancillapezoa2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I requested the withdrawal, the first one I won 100,000 but since they didn't pay I played them and I lost them but foolishly I played again I won 25,000 on May 13 and to date they still haven't paid me the only operator that there is Alejandro threatened me that if I kept claiming he was going to block me from the chat and that's how it was

Hola solicite el retiro el primero gane 100000 pero como no pagaban los jugue y los perdí pero tontamente jugué nuevamente gane 25000 el 13 de mayo y a la fecha aun no me pagan el único operador que hay alejandro me amenazó que si seguía reclamando me iba a bloquear del chat y así fue

It is true that the payments never turn out

Es verdad que nunca resultan los pagos

It's a joke, this page is to give more time for the casino to pay, it's 25,000, what a shame

Es una burla esta página es para dar más tiempo para que pague el casino son 25000 que sinvergüenza

I mean, I add 15 pending days to pay a miserable 25,000

Osea le sumo todos los días pendientes 15 para pagar miserables 25000

What happens if the casino does not respond on the date

Que pasa si el casino no responde en la fecha

And another query it seems that you are the same since they do not respond either

Y otra consulta parece que ustedes son los mismo ya que tampoco responden

Someone answer or I'm game over

Alguien que responda o termino el juego

It is very difficult to review the payment of 25000

Es muy complicado revisar el pago de 25000

Thank you very much for your reply, mancillapezoa2020. Please note that this is not a live chat, so there is no need to repeatedly ask for our attention. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond and we always get back to each complaint as soon as possible. Please, bear with us. Thank you for your patience and understanding.

I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Moreover, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I had already answered but ok. I am new to the casino and the first time I played with a deposit I won 100,000 that were not canceled so I decided to play the money and I foolishly lost it I played again and won 25,000 that to date I have not been canceled this was on 05/13/ 2023 who need the most had already responded

Ya había respondido pero bueno . Yo soy nuevo en el casino y la primera vez jugué con deposito gane 100000 que no fueron cancelados por lo que decidí jugar la plata y la perdí tontamente jugué nuevamente y gane 25000 que a la fecha no me cancelan esto fue el día 13/05/2023 que más necesitan ya había respondido

I had already answered but ok. I am new to the casino and the first time I played with a deposit I won 100,000 that were not canceled so I decided to play the money and I foolishly lost it I played again and won 25,000 that to date I have not been canceled this was on 05/13/ 2023 who need the most had already responded

Ya había respondido pero bueno . Yo soy nuevo en el casino y la primera vez jugué con deposito gane 100000 que no fueron cancelados por lo que decidí jugar la plata y la perdí tontamente jugué nuevamente y gane 25000 que a la fecha no me cancelan esto fue el día 13/05/2023 que más necesitan ya había respondido

I mean 1000 more days

Osea 1000 días mas

And now, how can I know if that is what I needed? If I had already uploaded it, I have to wait 6 more days for them to tell me that it hasn't arrived, that it's not what you need, I don't understand.

Y ahora como puedo saber si eso es lo que necesitaba si ya lo había subido tengo que esperar 6 días más para que me digan que no le a llegado que no es lo que necesita no entiendo

How strange I just wrote and it disappeared strange

Que raro recién escribí y desapareció extraño

Hello, I need to know if what I had requested arrived or I have to wait 6 days for him to tell me that it has not arrived and I have to wait 6 more days and so on

Hola necesito saber si llego lo que había solicitado o tengo que esperar 6 días para que me diga que no le a llegado y tengo que esperar 6 días más y así susesibamente

I think you are the same as the casino wait 6 days to report errors that do not exist to indicate that you have

Creo que ustedes son igual al casino esperan el 6 días para informar errores que no existen para indicar que ten

I think that you are the same as the casino, you wait 6 days to report errors that do not exist to indicate that I have 6 days to respond and then the casino that the casino guru has 6 more days and so they take a vile trick from the casinos

Creo que ustedes son igual al casino esperan el 6 días para informar errores que no existen para indicar que tengo 6 días para responder y después el casino gue el casino guru tiene 6 días más y así se la llevan un vil truco de los casinos

Well, first of all, you keep avoiding my questions. I didn't ask you just to post random messages here. I have given you 3 questions and so far 10 days to reply to them, yet you have not clearly answered a single question I gave you in my first message.

Secondly, if you are dissatisfied with our services just let me know and I will close this complaint, but let me remind you again that if you immediately provided the information I asked for, there is a chance that the complaint would be resolved by now.

Lastly, I would really appreciate it if you stopped posting the same or similar messages repeatedly in this thread as it is just slowing the whole process down.

I claim some number since you do not have to respond like this since I am a client and the client is respected

Algún número denreclamo ya que usted no tiene x que responder así ya que soy cliente y al cliente se respeta

I would like to know if they are going to pay or not or if not to find another means of claim

Me gustaría saber si van a pagar o no o si no para buscar otro medio de reclamo

So, as I had said, they wait 6 days to reject the player's information, then they have 6 more, the casino responds by so they take it to some other operator that is a little more respectful to respond since the only thing that was missing was that this operator hit me

Asibes tal cual había dicho esperan los 6 días para rechazar la información del jugador despues tienen 6 mas responda el casino by así se la llevan algun otro operador que sea un poco más respetuoso para responder ya que lo único que falto que ne pegara esta operadora

Any possibility that they change my operator since I have no solution and it threatens the player, I am only waiting for a solution, not that they are insulting me

Alguna posibilidad que me cambien el operador ya que no tengo solución y amenaza al jugador yo solo estoy esperando una solución no que me estén insultando

We tried to help, but you must understand that it is impossible without any effort from your side.

Since we have not moved forward for two weeks and are unable to investigate the issue further without your cooperation, we have no choice but to reject this complaint.