1win Casino - Die Einzahlung und der Bonus des Spielers wurden nicht gutgeschrieben.

I made the deposit it was written 500% bonus but I don't have the bonus and neither my credited money

Ho fatto il versamento c'era scritto bonus 500% invece non ho il bonus e neanche i miei soldi accreditati

Dear Amadio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your deposit hasn’t been credited to your casino account? If this is the case, the best thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process that takes one month approximately.

Please let me know if there is anything else I could do for you in the meantime.

Best regards,

Kristina

I received a credit for the money paid. So everything ok

Ho ricevuto l'accredito dei soldi versati. Quindi tutto ok

Awesome news, Amadio. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.