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I have been waiting for my withdrawal since December 5th 2022. They keep telling me it will be in the next 48 hours. It has been over 10 days since they last told me that.

Dear Melody1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

i passed the verification process and now waiting for my withdrawal.

I did use a no deposit bonus and played through the requirements.

Thank you,

Melody

Thank you for your reply, Melody1974. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Melody1974,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Melody,

Your payment was processed on 23 January 2023. Kindly let us know once you receive your funds.

Kind Regards,

123 Vegas Casino

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.