Zodiacbet Casino - Der Spieler beschwert sich darüber, dass er keinen Einzahlungsbonus erhalten hat.

The system promised me a bonus of 125 percent, then activated the code and it was accepted. Then I paid in. Bonus was not credited. After multiple attempts to reach someone, it failed. I thought I would have to wager the amount, but that wasn't the case either. Also lost. Chat is turned off for me. Emails are not answered.

Mir wurde vom System ein Bonus von 125 Prozent versprochen habe dann den Code aktiviert und er wurde angenommen. Danach hab ich eingezahlt. Bonus wurde nicht gutgeschrieben. Nach mehrfachen versuchen jemanden zu erreichen, gescheitert. Dachte ich muss den Betrag einmal umsetzten, dem war auch nicht so. Außerdem verloren. Chat ist ausgeschaltet bei mir. E-Mails werden nicht beantwortet.

Dear jablonski1911,

Thank you very much for submitting your complaint. I checked the casino’s promotion section. Do I understand correctly that you have tried to activate this bonus?

Could you, please, confirm, that you used the correct promo code? Also, do I understand correctly that you have lost your deposit in the meantime?

Looking forward to hearing from you.

Best regards,

Kristina

Yes, after almost five hours after I paid in and received no answer. I gambled away the deposit. After several emails that were ignored, the casino replied to me last night. I would be right, but they can't do anything more than offer me 15 euros. Of course I refused. The bonus was a push message. And the code was accepted.

Ja nach knapp fünf Stunden nach dem ich eingezahlt habe und keine Antwort erhalten habe. Habe ich die Einzahlung verspielt. Nach mehreren Mails, die ignoriert worden, hat mir gestern Abend das Casino geantwortet. Ich hätte zwar Recht aber die können da nichts mehr machen als mir 15 Euro anbieten. Habe natürlich abgelehnt. Der Bonus war eine Push-Nachricht. Und der Code wurde akzeptiert.

Thank you for your reply, jablonski1911. Unfortunately, since you lost your deposit, you completely closed your chance to receive the bonus. And you also refused the compensation from the casino. I am afraid we aren't able to help here. Please, let me know if there is anything else we could help you with, otherwise, we will be forced to reject this complaint. Thank you for understanding.

That's all? The mistake was with the scammers from zodiacbet. Give any push notification bonuses that are accepted but not credited after depositing. Then you can't reach anyone

Das ist alles? Der Fehler lag bei den Betrügern von zodiacbet. Geben irgendwelche Push Nachrichten Bonusse die akzeptiert werden aber nach der Einzahlung nicht gutgeschrieben werden. Anschließend kann man keinen erreichen

I apologize, but as explained previously, there is not much more we can do to support your case, since you've lost the deposit, that should activate the bonus.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.