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I won 600 three weeks ago they asked me for thousands of documents then in the end they ask me for the bank transfer and still nothing in chat everyone says something different from each other and to the emails. They don't respond

Ho vinto 600 tre settimane fa mi hanno chiesto migliardi di documenti poi alla fine mi chiedono iban per il bonifico e ancora niente in chat ognuno dice una cosa diversa dall altra e alle email. Non rispondono

Dear Cristina,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

If you saved any communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Cristina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.