Turbo Casino - Der Spieler hat einige Probleme.

They lie that I violated the rules of the site! 100% I did not violate!

Лгут, что я нарушил правила сайта! 100% я не нарушал!

Dear tiburik,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Which rule did you violate according to the casino? Have your winnings been confiscated?

I will be waiting for your reply patiently.

Best regards,

Kristina

Yes, they all canceled.

Да, все анулировали.

 proof that the balance was zero

 докозательство, что баланс был нулевым

Thank you for your reply, tiburik. Do I understand correctly that the casino claims you activated a new bonus while the old one was still active?

Could you please advise which bonuses you activated (both the first one and the second one)? If possible, post here links to both of them.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear tiburik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I activated only promotional codes (10-20 rubles), which they post every day on VKontakte and telegram. I know the rules, before activating a new one, I roll back the previous one. They are just blatantly lying! And it's not just once!

Активировал только промокоды (10-20р.), которые они выкладывают каждый день в вконтакте и телеграмме. Правила я знаю, прежде чем активировать новый, откатываю предыдущий. Они просто нагло врут! И это не однократно!

Did you activate these bonuses with a deposit or not? Could you please post here a screenshot of your bonus history?

Dear tiburik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The bonus was activated with a zero balance, without deposits. They don't have a separate history of bonuses! And I threw off a screenshot of the story that the activation was with a zero balance in previous messages. And if you continue to torture me with stupid questions, then goodbye!

Бонус активировал при нулевом балансе, без депозитов. Отдельной истории бонусов у них нет! А скриншот истории, что активация была при нулевом балансе я скидывал в предыдущих сообщениях. И если вы далее будите пытать меня глупыми вопросами, то давайте досвидания!

Please note that I must ask questions in order to understand your issue completely. Furthermore, I would like to ask you please, to watch your language. I fully understand your frustration, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

In case you are no longer interested in our help, please, let me know and I will close the complaint.

Dear tiburik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.