Thebes Casino - Das Casino hat Gewinne aus Freispielen für ungültig erklärt.

Re: NOILY, Some Surprise FreeSpins inside

TT

ThebesCasino

Mer 04:43

Can't see this? View online lolita2424 Forgot Your Password? Play now! Hi NOILY, This Is Your Lucky Day! Get these 25 FreeSpins, so you can continue playing our awesome games on ThebesCasino. Your 25 FreeSpins are ready and waiting for you to use! Pick up your

Les pièces jointes, les images et les liens de ce message ont ethé bloqués car l'expéditeur ne figure pas dans votre liste d'expéditeurs approuvés. Je fais confiance au contenu envoyé par noilly01@hotmail.com. | Afficher contained your block

NC

Noilly Y. Chinchilla Corrales

TO:

noreply@thebescasino.com

Mer 2019-09-25, 17:33

Thanks for your gifts, I won more than 1000 dollars with their bonuses but then they disappeared from my account saying that it was imaginary money that since I did not make a deposit they don't give me the money, that is really a robbery is like giving a gift and then Remove it I talked to people online and all they tell me is to see the rules that do not come in this mail that you sent me so cordially, it is not the first time I play I have experience and when money is not real serious casinos they specify it when you're playing, I want my money if they don't give it to me I'm going to dedicate myself to publish how you cheat customers, in the mail part it only says that there are restrictions, not that it's imaginary money if they had specified that I was required to deposit to save my money would have done it. I hope to receive an answer and do not send me to read restrictions that are not clear in the email they sent me. And the operators are like a robot, I have a sick girl and when I won I thought about buying her school stuff, but everything was real.

according to him

operator noilly01@hotmail.com

Re: NOILY, Some Surprise FreeSpins inside

TT

ThebesCasino

Mer 04:43

Can't see this? View online lolita2424 Forgot Your Password? Play now! Hi NOILY, This Is Your Lucky Day! Get these 25 FreeSpins, so you can continue playing our awesome games on ThebesCasino. Your 25 FreeSpins are ready and waiting for you to use! Pick up your

Les pièces jointes, les images et les liens de ce message ont été bloqués car l’expéditeur ne figure pas dans votre liste d’expéditeurs approuvés. Je fais confiance au contenu envoyé par noilly01@hotmail.com. | Afficher le contenu bloqué

NC

Noilly Y. Chinchilla Corrales

À:

noreply@thebescasino.com

Mer 2019-09-25, 17:33

Gracias por sus regalos yo gane más de 1000 dollares con sus bonus pero después me los desaparecieron de mi cuenta diciendo que era dinero imaginnario que como no hice un deposito no me dan el dinero , eso es realmente un robo es como dar un regalo y después quitarlo hablé con las personas en línea y lo único que me dicen es de ver las reglas que no vienen en este mail que ustedes me enviaron tan cordialmente , no es la primera vez que juego tengo experiencia y cuando el dinero no es réal los casinos serios lo especifican mismo cuando uno está jugando, yo quiero mi dinero si no me lo dan me voy a dedicar a publicar de qué manera ustedes engañan a los clientes , en la parte del mail solo dice que hay restricciones no que es dinero imaginario si me hubieran especificado que estaba obligada a depositar para guardar mi dinero lo hubiera hecho . Espero recibir respuesta y no me envíen a leer restricciones que no vienen claras en el mail que me enviaron . Y los operadores son como robot yo tengo una niña enferma y cuando gane pensé en comprar sus cosas de la escuela pero todo era ireal

 segun el

operador  noilly01@hotmail.com

Hello Noily.

Thank you very much for submitting your complaint through our website. We are very sorry that your winnings were cancelled. Unfortunately, in this case, we can’t help you. In casino’s T&Cs it is clearly stated that you can take free spins only once and win a maximum of $100. In case that you take free spins again, all winnings are non-cashable. 

From the casino’s T&Cs:

1.1.7. Only the first free spins/free bonus applied on the player's account are part of the Sign-up offer. Any subsequent free spins or free bonuses received before making the first deposit are not considered withdrawable and winnings will be voided.

The Casino offers free spins for players to try the games, and if they like them, they can deposit and play for real. In case that you make a deposit, you can take promotional free spins. You need to deposit between taking any two bonuses. 

Each casino has a different bonus strategy. But all casinos have the same rule which says that bonuses are for recreational play only. Bonuses should extend the players experience or allow them to see how casino looks like and help them to decide if they want to play in this casino. Taking a number of free bonuses in a row is considered as bonus abuse in every casino. We agree that the casino should mention the rule 1.1.7 in each promotional e-mail and we will suggest this idea to them.

We understand that not everybody reads the terms and conditions. We hope that in the future all bonus terms would be enforced by the system and players would be not able to unknowingly beach terms such as max bet. Unfortunately, now players are responsible for reading the T&Cs and following them. We are sorry but based on what you wrote to us, we have no other option than reject to your complaint.

Regards, Matej

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.