Swift Casino - Der Spieler hat Mühe, sein Konto zu verifizieren.

I have won 2000 euro playing on this website and when I try to withdraw they are asking me for a picture of a card I no longer have also I am not a part of the bank for the card they are asking for anymore I have uploaded a new card and sent them a picture of that card and asked to remove the other one as I no longer have it and cannot provide a photo of the card or a bank statement for that card as I am not with the bank anymore I emailed them twice got no response I then started online chat to which I was ignored once again this happened to me before and nothing was settled I will not be going through this again I would like it resolved.

Hello Alexkelly3845,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Swift Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When exactly did you let the casino know that the card no longer exists?

Looking forward to your answer.

Regards,

Nick

Dear Alexkelly3845,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.