Soccer Casino - Die Einzahlungen des Spielers wurden nicht gutgeschrieben.

The money has been deducted from my account multiple times in a row, especially in the evening hours, but it is not deposited into my account. This would be tolerable if it didn’t always happen when I am playing a certain game and it’s time to get some money back.

Two days ago, I made a payment using their QR code by scanning it. When I saw that two hours had passed without the payment reflecting, I called and sent an email. The story keeps dragging on with no end. They keep giving me all sorts of forms to fill out and requests to send, finding every way to avoid crediting my account with the money from the card I have used to deposit funds a hundred times before.

Novac vec nekoliko puta za redom pogotovu u vecernjim asovima mi skinu sa racunao ali ne deponuju na nalog, sve bi to bilo i redu da to ne rade bas onda kada dize vreme igram odredjenu igricu i dodje vreme da vrati neki novac.

Pre dva dana sam uplatio putem njihovog QR koda tako sto sam ga skenirao, kada sam video da nema dva sata uplate zvao sam i poslao mail, tako se prica nastavlja u nedogled, dalju mi svakakve formulare da popunjavam, zahteve da saljem, na sve nacine izbegavaju da mi uplate moje pare na racun sa kartice sa koje stoti put uplacujem

Dear Nemanjas1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Thanks for your reply,

Maybe I should explain in a little more detail what it is about, I paid around 11 p.m. on Wednesday evening, like the hundredth time until then, by scanning the QR code directly from the account, the payment was made instantly, but then the money didn't arrive with me, I expected it to be there by morning, but it wasn't there were, the first and the worst is Aledece

They make a fool of me:

- There was a delay in payment

- you did not send a request for the money you paid from the original email

- Take a photo of the documents, i.e. the ID card

- take a selfie without an ID card in your hand

- you did not fill out the gormular and send the form

- You know, you paid the money at the moment when we changed the zero account

- Be patient

- We see your payment slip, we just have to check it with the bank statement

Who should I understand, why should I understand, what should I understand,

1. In order for me to understand them, they have to understand me, sometimes I miss one dinar for a spin and I can't spin that spin, so maybe I should let them know that I don't have enough money for a spin, add it to my account.

2. How can I understand them if they don't understand me, that money was my last payment and I'm not able to leave the house, why didn't they say we understand the small amount, you paid more than 300,000 to the account in the last 3 months 4/ 5 here is a bonus of 5000 and not 2500 that were lost in some transactions due to our fault.

3. I won't understand them because I have nothing to understand about someone who makes a mistake and then turns out to be a third person, this is where I left off

With the due respect I had for them, I now consider them to be a scumbag company run by someone and below him these botobs who can't fix anything, they're just taught to be rude but they write nice emails, sometimes they're kind because they don't get anything done for you

Hvala na odgovoru,

mozda malo detaljnije da pojasnim o cemu je rec, uplatio sam oko 23h sreda uvece kao i stoti put do tada skeniranjem QR koda direktno sa naloga, plavanje je izvrseno instant ali onda pare ne lezu kod mene, ocekivao sam da ce biti do jutra ali nije ih bilo, prvo i najgore je aledece

Prave me budalom:

- Doalo je do zastoja u placanju

- niste poslali sa originalnog maila molbu za novac koji ste uplatili

- Slikajte dokumenta, tj licnu kartu

- napravite selfi bez licne karte u ruci

- niste popunili gormular i salju formular

- Znate vi ste uplatili novac u trenutku kada smo mi promenili ziro racun

- Budite strpljivi

- Vidimo vašu uplatnicu moramo samo da proverimo sa izveštajem banke

Koga da razumem, zasto da razumem, sta da razumem,

1. Ja da bi njih razumeo moraju i oni mene, nekada mi dinar jedan nedostaje za spin ja ne mogu da okrenem taj spin, pa mozda ja trebam da javim ej nedoataje mi za spin dodajte mi na nalog.

2. Kako ja njih da razumem ako oni ne razumeju mene, te pare su mi bile zadnje to vece kao uplata i nisam u mogucnosti da napustam kucu, zasto oni nisu rekli razumemo nemanja, uplatili ste na nalog vise od 300.000 zadnja 3 meseca 4/5 evo vam bonus 5000 a ne 2500 koje su izgubljene u nekim transakcijama našom krivicom.

3. Necu da ih razumem jer nemam sta da razumem kod nekoga ko pogresi a onda ispasta beko treci, ovde sam ja izvisio

Uz duzno postovanje koje sam imao prema njima sada smatram da su olop firma koju vodi neko a ispod njega ovi botobi koji nista ne mogubda srede nego samo su nauceni da budu bezobrazni ali lepo pisu mailove, katkad su ljubazni jer Vam ne zavrse nista

Friends, by some miracle there is a payment to the account around 9 am and then a notification by email about the same, of course 2,500 rsd disappeared as well as yesterday 5,000 and today 4,500 + and 2,500.

But it's a game, fortunately we agreed to it ourselves.

My answer was neither a thank you nor a question, but a suggestion.

I had no understanding, and if you're interested in why I didn't, I can tell you, it's the principle that I was treated as someone whose favor, money, loyalty are not important, lying for 36 hours about missing one paper, etc., I had a similar situation in Maxbet and you believed it or not no, they gave me a double bonus on which I won money, it was not a bonus with conditions, etc., and in the morning my payment fell to me.

After all, here's the money in the account, I'm not asking for bonus compensation or that nonsense, I just want to say that Lrem's attitude towards me was not like that of a player, what if I wanted to play games and that was my last game, the games go on and here's your 2,500 .

Every good

Nemanja S.

Drugari, nekim čudom eto uplate na nalog oko 9h i onda obaveszenje na mail o istome, naravno 2.500rsd je nestalo kao i sinoc 5.000 i danas 4500 + te 2.500.

Ali igra je, na nečiju sreću i sami smo pristali na to.

Odgovor moj nibe bio ni hvala niti pitanje vec sugestija.

Nisam imao razumevanja a ako vas zanima zasto nisam imao mogu vam i reci, to je princip da sam tretiran kao neko cije zafovoljstvo, novac, lojalnost nisu bitni, laganje 36h kako fali jedan papir itd, slicnu situaciju sam imao u maxbetu i vi verovali ili ne, dali su mi dupli bonus na kome sam osvojio novac nije bio bonus sa uslovima itd a ujutru mi je legla moja uplata.

Nakon svega izvolite pare na racunu, ne trazim bonus nadoknadu ili te gluposti samo hocu da kazem da odnos lrema meni nije bio kao prema igracu, sta da sam hteo utakmice da igram a to mi je bila poslednja lova, prodju utakmice i kao izvolite vasih 2.500.

Svako dobro

Nemanja S.

Dear Nemanjas1991,

Do I understand it correctly that the issue has been basically resolved?

Dear Nemanjas1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.