SlotsTitan Casino - Der Rückzug des Spielers wurde verzögert.

Hello

Made my withdrawal on1 / 30-21

The casino said that all information was ready and the withdrawal would be sent on 3 / 3-21 then they changed to 9/3. I have not received any money. The amount remains at the casino during ongoing withdrawals.

The casino refuses to respond to emails. And customer support only send reqest to support about the withdrawal. But no response. Do not know how to proceed. Or if you want to feel blown away by the win.

Hej

Gjorde mitt uttag den1/30-21

Casinot sa att alla uppgifter var klara och uttaget skulle skickas den 3/3-21 sedan ändrade de till 9/3 . Inga pengar har jag fått. Summan står kvar på casinot under pågående uttag.

Casinot vägrar svara på mail. Och kund support enbart skicka reqest till supporten om uttaget. Men ingen respons. Vet inte hur jag ska gå till väga. Eller om man ska känna sig blåst på vinsten.

Dear Ann-sofie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Do I understand correctly that you have been waiting for the withdrawal for over one year?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Ann-sofie. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Thank you very much Ann-sofie for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Hello Ann-sofie,

I looked at your complaint and will do my best to help you. I would like to invite SlotsTitan Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello

Thanks for the help. Hope the casino answers now then. Sincerely

Hej

Tack för hjälpen. Hoppas casinot svarar nu då. Mvh

We would like to ask the SlotsTitan Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.