Scooby Bet Casino - Der Spieler kann sich nicht anmelden und kein Geld abheben.

Hello, I requested a withdrawal from Scoobybet last Sunday, and was able to log in the day after, but since Tuesday, I have not been able to log in - I continuously receive this "Your stall disabled" error message. My money has also not been credited yet. I am already verified with Scoobybet and also received a withdrawal in December.

Hallo, habe bei scoobybet vorigen Sonntag eine Auszahlung beantragt und ein tag danach konnte ich mich noch einloggen und seit Dienstag kann ich mich nicht mehr einloggen es kommt immer diese" Your stall disabled" Fehlmeldung und mein Geld wurde mir auch noch nicht gutgeschrieben. Bin bei scoobybet verifiziert und hatte im Dezember auch schon eine Auszahlung bekommen.

Hello ninjazx6rf,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scooby Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick, first of all thank you for accepting my complaint. My first withdrawal was on 12/20/24 so my account was fully verified on 12/17/24. I have only ever played with real money without a bonus. My last contact with scoobybet was on December 20th where I received my first payout. Then I asked again via chat on January 15th and 17th why I could no longer log in.

Hallo Nick, erstmal danke das meine Beschwerde angenommen wurde. Meine erste Auszahlung war am 20.12.24 also war mein Account am 17.12.24 vollständig verifiziert. Ich habe immer nur mit Echt Geld ohne Bonus gespielt. Mein letzter Kontakt mit scoobybet war am 20.12 wo ich meine erste Auszahlung bekommen habe. Dann hatte ich nochmal per Chat angefragt am 15 und 17.01 warum ich mich nicht mehr einloggen kann.

There is some work in progress in our backoffice. As soon as they are finished we will notify you by email.

Dear Scooby Bet Casino,

Can you please clarify when can the player expect any news regarding his case?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello ninjazx6rf,

Unfortunately, as you can see the casino failed to respond within the given time. We have no other choice only to close the complaint as unresolved which may lead to the casino's safety index reduction. The casino may reopen the complaint anytime if they wish to proceed in resolving the case.

Best regards,

Nick