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They don't want to unfreeze my account. I, without knowing about casinos, still did not remember my password, so it was easy for me to make another account and because they report that multiple accounts, I tried to recover it and they do not solve anything where is my right as a player in recover my account

no me quieren descongelar mi ccuenta .yo sin saber de casinos aun no me acordaba de mi contraseña por lo cual se me hixo facil hacer otracuenta y pues reportan que cuentas multiples , ya intente recuperarla y no me solucionan nada donde esta mi derecho como jugador en recuperar mi cuenta

Hello iamvivicelaya,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playdoit Casino. Allow me to ask you a few more question before we would move forward.

Did you make any deposit into your new casino account? Did contact the casino about forgetting your password before you created a new account? If yes, what did they respond?

Please forward any relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.

Regards,

Nick

I contacted support and they kept me waiting for a moment I thought that if they would give me my account, the chat account told me that it was necessary for him to communicate at 10 am on December 56, I contacted another agent and entered and had to explain the situation again 🙄 and he told me to communicate until Monday, and to be lazy so he would have me as a messenger

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me contacte a soporte y me tuvieron esperando por un momento pense que si me darian mi cuenta, la del chat me dijo que era necesario que me comunicara alas 10 am el dia 56 se diciembre, me comunico y entra otra agente y tuve aue explicarle la situacion otravez 🙄 y me eijo que me comunicara hasta el lunes , y que flojera asi me tuviera como mensa

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Dear iamvivicelaya,

Have you heard anything back from the casino? It would be great to know their decision before we would even try to get in touch with them. If you haven't made any deposit or claimed any bonus on your new account yet, I think that the casino should look over it and allow you to play with your old one as you have not received any advantage by creating a new account in this specific case.

Regards,

Nick

no I never fell asleep answer

no nunca me dueron respuesta

Thank you iamvivicelaya for your respond. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello iamvivicelaya,

I looked at your complaint and will do my best to help you. I would like to invite Playdoit Casino into this conversation. Casino, can you please specify why did you block the player’s account?

We would like to ask the Playdoit Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you, I hope you can reopen my account since it was without bad intention makes another account, they are suckers and do not solve anything

gracias, ojalá puedan reabrirme mi cuenta ya que fue sin mal intención hace otra cuenta, son bien mamones ni resuelven nada

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.