Payoutz Casino - Der Rückzug des Spielers wurde verzögert.

Have been waiting over 2 years to get my money, I have sent documents on what they want, but only get the same answer every time I question what is happening with my case,

I get the answer that it is another department that handles the case and that I should receive an email as soon as they hear something.. But it shouldn't take 2 years for them to look up a case.

I also want to add that I have received payments to my account both before and after they demanded documents, but there is a payment to me of €250 missing.

Am so annoyed and angry at their way of handling and responding to this when I contact them, have also just closed the chat when I was sitting in a conversation with them.

As soon as I receive my money, I will close the account and will NEVER AGAIN deposit a penny there and play for, and definitely not recommend this site to anyone.

The casino is called Payoutz Casino

Har väntat över 2 v på att få mina pengar , jag har skickat dokument på vad dom vill ha , men får bara samma svar varenda gång jag ifrågasätter vad som händer med mitt ärende,

Får till svar att det är en annan avdelning som behandlar ärendet och att jag ska få e-post så fort dom hör något.. Men det ska väl för faan inte ta 2v för dom att kolla upp ett ärende .

Vill också tillägga att jag har fått utbetalningar till mitt konto både innan och efter att dom krävde in dokument,, men det saknas en betalning till mig på 250€.

Är så irriterad och arg på deras sätt att sköta och svara på detta när jag kontaktar dom, har även bara stängt ner chatten när jag suttit i en konversation med dom .

Så fort jag fått mina pengar så stänger jag ner kontot och kommer ALDRIG MER sätta in en krona där och spela för, och definitivt inte rekommendera denna sida till någon .

Casinot heter Payoutz Casino

Dear abelfrage76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when exactly you received your last successful withdrawal? When exactly did you request this one?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello

I received my last successful withdrawal on December 11, and I made the request on the same day, it only took 30 minutes before I had the money in the account, the amount was then €200.

The two withdrawals I made on December 5th of €250 each have only one entered my account, after I had to submit documents on December 8th

Hej

Mitt senaste framgångsrika uttag fick jag den 11 december , och jag gjorde begäran samma dag , det tog då bara 30 minuter innan jag hade pengarna på kontot , beloppet var då på 200€ .

De två uttagen jag gjorde den 5 december på 250€ vardera har endast ett kommit in på mitt konto , efter det att jag fick skicka in dokument den 8 december

Thank you very much for your reply, abelfrage76. Could you please advise what is the current status of this withdrawal request? Is it marked as pending or processed in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear abelfrage76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.