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I'm still waiting for payment in the rules I write that it takes from one day to three unfortunately I wait longer and still nothing is in the so-called pending and no one responds to my emails do not have live chat and do not reply to my email

Stále čekám na vyplacení v pravidlech píši že to trvá od jednoho dne do třech bohužel já čekám déle a stále nic je to v tak zvaném pending a nikdo nereaguje na moje emaily nemají live chat a neodpovídají mi na email

Dear Patrik,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account, especially if it’s your first withdrawal or it is an international transaction. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful verification?

Thank you very much for your reply.

Best regards,

Kristina

Yes, I have already received confirmation that my document has been approved and verified, now I am waiting for the amount to be paid. Unfortunately I have to wait until 72 hours. Regards Patrick

Ano dostal jsem již potvrzení že mě document byly schválený a ověřený nyní čekám na vyplacení částky bohužel musím čekat až do 72 hodin tak pevné věřím že se dočkám a dekuji vám za pomoc a za to že tu jste lidi se tak opravdu mohou dočkat pomocí díky s pozdravem patrik

Patrik, thank you for letting me know. This complaint will stay opened until you receive your winnings. Please keep me updated.

Yes I was paid a win thank you for helping with regards Patrik

Ano byla mi vyplacena výhra děkuji za pomoc s pozdravem Patrik

Dear Patrik,

Thank you for letting us know. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina