Megaslot Casino - Das Konto des Spielers wurde geschlossen.

The casino blocked my accounts in all N1 Interactive Ltd. casinos after I made a withdrawal. and Dama NV triggered. I was not given a reason for this. More than 20 casino sites are now affected, where my account was closed without a reason.

Because I am now forced to play in inferior casinos, considerable damage has been done here.

Das Casino hat nach einer von mir getätigten Auszahlung eine Sperre meiner Accounts in allen Casinos von N1 Interactive Ltd. und Dama N.V. ausgelöst. Eine Begründung dafür wurde mir nicht genannt. Betroffen sind davon nun mehr als 20 Casino-Seiten, bei denen mein Account ohne Begründung geschlossen wurde.

Weil ich dadurch nun gezwungen bin in minderwertigen Casinos zu spielen, ist hier ein erheblicher Schaden entstanden.

Hello Doedel14,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megaslot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did the casino group close your account? Did you have any remaining balance on any of your casino accounts? When exactly did they close your accounts?

Please note that if you had no balance on your casino account, nothing can be done as the casino has right to close your account anytime without any reason given.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I was sure I still had 0.24€ on it. I know the casino can do that. But I was blocked on more than 20 sites and I was not given a reason. No reason is given to me on any of the casino sites and I don't even know why or who made the decision.

Many greetings

Hallo Nick,

ich hatte bestimmt noch 0,24€ drauf. Ich weiß dass das Casino das machen darf. Ich wurde aber auf mehr als 20 Seiten gesperrt und mir wurde kein Grund genannt. Auf keiner der Casino Seiten wird mir ein Grund dafür angezeigt und ich weiß nun nicht mal, warum oder wer sich so entschieden hat.

Viele Grüße

Hello Doedel14,

As long as you do not have any balance on your casino accounts, they are not obligate to share the reason of the block. Also as they have multiple casinos in their group, they simply blocked all of your access to them.

I'm really sorry but there isn't much we are able to do as the casino did nothing wrong and acted by their terms fairly.

Is there anything else we can assist you with?

Dear Doedel14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.