Lucky Fox Casino - Das Konto des Spielers wurde vorübergehend gesperrt.

I won a large sum of 130,000 euros at Lucky Fox.

In the first month, I was able to withdraw 10,000 euros.

I was assured that on February 1, 2025, I could withdraw another 5,000 euros.

NOW I WANTED TO PLAY A LITTLE MORE, BUT AS SOON AS I TRIED TO ACCESS A GAME, A WINDOW POPPED UP SAYING "YOUR ACCOUNT HAS BEEN TEMPORARILY BLOCKED."

Of course, now I'm worried that I won't receive my winnings.

I am fully verified, and the initial partial withdrawals went through successfully as well.

Please assist me.

Ich hatte bei Lucky Fox einen großen Gewinn von 130000 Euro

Ich konnte im ersten Monat 10000 Euro beheben.

Es wurde mir versichert das ich am 1. Februar 2025 wieder 5000 Euro auszahlen kann.

JETZT WOLLTE ICH NOCH ETWAS SPIELEN ABER SOBALD ICH AUF EIN SPIEL WOLLTE GIMG EIN FENSTER AUF . " IHR KONTO WURDE VORÜBERHEHEND GESPERRT ".

Natürlich habe ich jetzt Angst das ich meinen Gewinn nicht mehr bekomme.

Ich bin vollständig verifiziert. Und die ersten Teilauszahlungen haben ja auch funktioniert.

Bitte um Ihre Hilfe

Hello Porzellanpaul,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Fox Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• What did the casino respond when you contacted them with this issue?

Looking forward to your answer.

Regards,

Nick

Good evening !

My account was fully verified on January 8, 2025, and 4000 euros were paid out on the same day.

I played with real money.

In the chat I was told that it is a decision of the management and that a ban usually occurs when the terms and conditions are violated.

Unfortunately I didn't receive an email.

Mfg Manfred

Guten Abend !

Mein Konto wurde am 8.1.2025 vollständig verifiziert , am selben Tag wurden 4000 Euro ausbezahlt.

Ich habe mit echtem Geld gespielt.

Im Chat wurde mir gesagt das es eine Entscheidung der Geschäftsführung ist und es meistens bei einem Verstoß gegen die AGB zu einer sperre kommt.

Eine Email habe ich leider nicht bekommen.

Mfg Manfred

The exact amount in the player account is 108541.53 euros + 5000 euros where the withdrawal has already been requested = 113541.53 euros.

Der genaue Betrag am Spielerkonto sind 108541,53 Euro + 5000 Euro wo die Auszahlung bereits beantragt wurde = 113541,53 Euro.

I have now logged into the account and seen that my VIP status has been reduced from Gold 3 or 4 to Bronze 1!

I also don't get any answers to my questions from the casino.

What happens next? Will my account be zeroed out?

It's all very strange

Ich habe mich jetzt in das Konto eingelogt und gesehen das Mein Vip Status von Gold 3 oder 4 auf Bronze 1 gesenkt wurde !

Ich bekomme auch keine Antwort auf meine Fragen vom Casino.

Was kommt als Nächstes ? Wird mein Konto auf Null gesetzt !?

Es ist schon alles Sehr komisch

Hello Porzellanpaul,

Please forward your deposit, bonus, and betting history, along with any communication between you and the casino regarding this case, to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Best regards,

Nick

Hello, I have forwarded the transaction hysteria to your employee.

It is also clear to see that no money is blocked by bonuses.

Unfortunately, I can only view the last 50 bets in the game history.

Thanks for your help

Guten Tag , ich habe die transaktionshysterie an Ihren Mitarbeiter weitergeleitet.

Es ist auch klar zu sehen das kein Geld Durch Bonus gesperrt ist.

Leider kann ich bei dem Spielverlauf nur die letzten 50 Wetten aufrufen.

Danke für Ihre Hilfe

Thank you Porzellanpaul for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks !

Danke !

Hello Porzellanpaul,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to see if I can help.

We would like to invite Lucky Fox Casino to join the conversation.

Dear Lucky Fox Casino,

Could you kindly share any updates regarding the possible reasons behind the delay in processing the player's withdrawals? What can be done to expedite the withdrawal process?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good day !

The casino now always plays the same game.

A review cannot take weeks.....

Otherwise the casino would not have paid out after the win and would have frozen my account afterwards....

Guten Tag !

Das Casino spielt mittlerweile immer dasselbe Spiel.

Eine Überprüfung kann nicht Wochen lang dauern.....

Ansonsten hätte das Casino nach dem Gewinn nicht ausbezahlt und danach mein Konto eingefrorren....

February is now almost over and I have only received 2645 euros out of the 10,000 euro withdrawal limit per month.

I continue to be put off. For weeks!!!

Mittlerweile ist der Februar fast vorbei und ich habe von 10000 Euro Auszahlungslimit im Monat erst 2645 Euro ausbezahlt bekommen.

Ich werde weiter vertröstet. Wochenlang !!!

Dear Porzellanpaul,

Despite my being in contact with the casino team and my efforts to find a resolution to the situation, sadly, we could not make any advancements. The casino team has not provided us with any reasonable clarification for the delay in processing the withdrawals, and as you mentioned, they have failed to disburse the installment for February as per their withdrawal policy.

Regrettably, we have not received any further communication or pertinent information from the casino concerning the payment delays. I have been informed that they will reamin in contact with you directly, but as the casino team indicated they are not interested in cooperating with us in resolving this case, so we reached a point where there is not much that can be done from our side. Consequently, despite my reluctance, we are unable to continue addressing this complaint and must classify it as ‘unresolved.’ 

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Should you want to pursue your complaint further, you can submit it to the Curaçao Gaming Control Board (GCB) via this contact form. Although the GCB does not officially handle disputes between players and gaming operators, it might be able to help, so it is worth a try.

Please let me know if and how they responded at michal.k@casino.guru if you try this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru