Lottoland Casino IT - Der Spieler beschwert sich über einen Bonus.

I signed up from your link 10 EUR no deposit bonus to verify the account in fact there is nothing written on your link that you have to deposit before having the bonus this is a rip off as the site says that there is no it is the bonus as indicated in your link but you have to make a deposit. I repeat it is clearly written on your link for the verification of documents do not talk about depositing yourself on your link. This is a rip off and incorrect

Ho fatto l'iscrizione da il vostro link 10 EUR di bonus senza deposito per verificare il conto infatti non c'è scritto niente sul vostro link che devi depositare prima di avere il bonus questa è una fregatura visto che il sito dice che non c'è il bonus come indicato nel vostro link ma bisogna fare un deposito . Ripeto c'è scritto chiaramente su il vostro link per la verifica dei documenti non ne parlate di deposito voi sul vostro link . Questa è una fregatura non e corretto

Dear Luigi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the bonus conditions provided on the casino's website and I found this:

Unfortunately, some bonuses require a successful deposit to be activated and there is not much more we can do about it. I would recommend that you always check the T&Cs provided on the casino's website to avoid any similar future misunderstandings.

If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.

Best regards,

Kristina

Dear Luigi,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.