JackPoker Casino - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

Hello, I made a deposit of 511 USD with jackpoker on 06/10 using Binance BSC-USD. They claim that I sent it to the wrong address, although I have a confirmation that I have deposited it and they insist they did not receive the money.

Hallo hatte am 06/10 bei jackpoker eine einzahlung von 511 usd gemacht über binance BSC-USD Und sie behaubten ich habe das an der falsche adresse geschikt obeohl ich eine bestätigung habe das ich es einbezahlt habe und sie behaubten sie haben das geld nicht bekommen

Dear pbundi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Are you sure that you sent the deposit to the correct address?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I had already made several successful deposits

You can see the confirmation that I have paid.

Ja hatte schon mehrere erfolgreiche einzahlungen gemacht.da

sehen sie ja die bestätigung das ich einbezahlt habe.

Thank you very much for your reply, pbundi. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear pbundi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.