IceBet Casino - Der Spieler hat Mühe, den KYC zu bestehen.

I have played with the bonus and recycled it. 200e can be lifted. I have sent all the necessary documents. They ask for more everyday. You should now call via Skype. What is this?????

Olen pelannut bonuksella ja kierrättänyt sen. 200e nostrttavissa. Olen lähettänyt kaikki tarvittavat dokumentit. Pyytävät jokapvä lisää. Nyt pitäisi soittaa skypen kautta. Mitä tämä on?????

Dear Nasse68,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents or ways to verify the player's identiry. A verification call is not unusual in an online gambling world.

I am afraid you will have to go through this process, and I would recommend you to fully cooperate with the casino and go with the Skype call if you want to get your winnings. Please keep us updated if there is anything new.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Nasse68,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.