HITLOTO Casino - Der Spieler hat ein Problem mit der Bestätigung.

11/28/19year filed a conclusion. Means have not yet brought out the documents for verification filed 28.11 promised to send a reply to the mailbox I will check every day in spam also no if you can help help please

28.11.19року подав на вивод. Кошти на даний час не вивели документи на веріфікацію подав 28.11 обіцяли прислати відповідь на поштову скриньку провіряю кожний день в спамі также немає якщо Ви можите допомогти допоможіть будь ласка

Hello Руслан.

We are very sorry to hear about your troubles. What exactly did the casino write to you? In most cases like this, there is a misunderstanding between the player and the casino, and both sides are waiting for each other. Another option is that they randomly chose you for deep account investigation, which may take approximately one month in some cases, but not much longer. Please send us your communication with the casino and we will try to find out where the problem is.

Dear Руслан,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.