GoodMan Casino - Die Auszahlung des Spielers verzögert sich.

I requested a withdrawal on 01-23-25 and to date I have not received anything.

they stall for time without giving explanations for the late payment

richiesto prelievo il 23-01-25 e ad oggi non mi e' stato versato nulla.

prendono tempo senza dare spiegazioni del ritardo pagamento

Dear Claudio73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening Cristina,

First of all I wanted to update that after my complaint they apologized and proceeded with the payment.

I have never had any problems before. I had no active bonus and the delay was inexplicable.

I can only say thank you for your help

Claudio73

Buonasera Cristina,

prima cosa volevo aggiornare che dopo il mio reclamo si sono scusati e hanno provveduto al pagamento.

non avevo mai avuto problemi prima d'ora. Non avevo nessun bonus attivo e il ritardo e' stato inspiegabile.

non posso far altro che dirvi grazie per il vostro aiuto

Claudio73

Thank you for your reply, Claudio73. Do I understand correctly that we can now consider this case resolved?

Yes, exactly. Consider the case solved.

Greetings

Sì esatto. Considerate il caso risolto.

saluti

Dear Claudio73,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru