Gioo Casino - Der Spieler beschwert sich über den erhaltenen Bonus.

the casino gives 50% with the second welcome bonus and 50 free spins for the slot that is not allowed to play with an active bonus.

das casino gibt bei zweitem willkommensbonus 50% und 50 freispiele für den slot den man bei aktiven bonus niht spielen darf.

Dear Anna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you already played with the bonus you received? Did you contact the casino with this issue? If yes, what did they answer to you?

Please be sure to not play with the free spins if they are restricted and contact the casino as soon as possible. They should be able to fix it or refund the deposit.

Also please send through any relevant proof or communication with the casino to nikolas.b@casino.guru. Thank you in advance for your reply.

Best regards,

Nick

Hello

I contacted support and wrote about the problem but they said that they can't do anything, I don't understand how can casino free spins give 2 welcome bonuses and% if you are not allowed to play the slot with an active bonus, you have to either wager or lose all your money to play the slot.

LG Anna

hallo

ich habe support kontaktiert und über das problem geschrieben aber die sagten das die es nichts machen können, ich verstehe es nicht wie kann casino freispiele für 2 willkommens bonus geben und % wenn man den slot bei aktiven bonus nicht spielen darf, man muss entweder wagern oder ganzes geld verlieren um den slot zuspielen.

L.G. Anna

Dear Anna,

Was based on this issue any balance removed from your account? Could you just cancel the bonus and ask them for a new one?

Hi there,

support said the problem will be solved wait for an answer by mail, until today nothing has happened.

anna

hallo,

support sagte das problem wird gelöst warten sie auf antwort per mail, bis heute ist nihts passiert.

anna

Dear Anna,

Could you please provide us the communication between you and the casino regarding this case? When was the last time the respond to you? Also could you please advise since when you are waiting for the casino to fix it?

Dear Anna,

Please note that if we won't get any respond from you within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.