Galactic Wins Casino - Der Spieler beschwert sich über die Auszahlungsoptionen des Casinos.

Once again, the Pix withdrawal option is not available. Since on the website there is a whole page saying that it is possible.

But it isn't. They accept the deposit per pix but not the withdrawal

https://www.galaxyno.com/pt/news/symbol-drops-slot-games

Mais uma vez, não disponibilizado a opção por saque Pix. Sendo que no site está uma página inteira falando que é possível.

Porém não é. Eles aceita o depósito por pix mas não a retirada

https://www.galaxyno.com/pt/news/symbol-drops-slot-games

Hello TiagoSantos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galaxyno Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the payment not available to withdraw? When was the last time you spoke to the casino and what was it about? Did you try to use a different payment method to withdraw your balance?

Looking forward to your answer.

Regards,

Nick

Responding to everything that happened and attempt on the date of 04/18

I spoke with support

There is only one way to withdraw according to prints

Support did not resolve when I contacted

Respondendo todo o ocorrido e tentativa na data do dia 18/04

Falei com suporte

Só existe uma forma de retirada conforme prints

O suporte não resolveu quando entrei em contato

Hello TiagoSantos,

Can you please advise why don't you use the available payment method to withdraw?

Dear TiagoSantos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.