vor 5 Monaten
Hi please help me understand. Play this game and it said 3 - 2X, 16 - 250X, 18- 1000X. Some of the closed block with icon Cash Ultimate was times 2. Betted R0.50. How would you expect winnings 18 or 16 closed block would be. 
Cash Ultimate Payment
vor 5 Monaten
Hello, to be honest, you'll probably have to check the win table and what block the game pays for. If it's different as you write, then I'm not sure how much you should get out of what.
However, if something like this happened to me, I would definitely write to support or live chat to try to help me understand it because they should know how the game works best.
I also just noticed that you managed to file a complaint, so we'll see where our team gets.
If you have any news, don't hesitate to let us know.
vor 5 Monaten
Hello,
It is always a good idea, in my opinion, to review the winning combinations listed in the instruction section.
Speaking of which, these screenshots could be handy:
As I see in the second picture you provided, 18x scatter means bet x 1000. The was 0,5 hence, you got 500 - sounds correct to me.
Assuming I understand correctly, the round that was captured in the first image worries you? What exactly caused the loss is beyond me. Have you attempted to contact the casino's support?
I would certainly try that.
vor 5 Monaten
Hi yes chatted with them. Told me to clean my cache. I did and tried 3 different devices. I could finish my play from Friday evening after it got stuck around 21h34. Was only able to spin that game again Sunday night around 2h. That is my problem, why did my game got stuck yet I could play all other slots. 
vor 5 Monaten
Hi that is correct. My problem is with my second closed blocks that got stuck from the Friday evening without an obvious reason. Still seems liked a block from the casino's side. I know it chance but it seemed like interference.
vor 5 Monaten
When you sent them the message that the game is being processed, what did they say ? It looks to me like a bug that occurred in the game. I see that the casino told you that there is no bug with the game on their side, so it's complicated.
It's good that you filed a complaint and Veronika will try to help and we'll see what can be done.
vor 5 Monaten
Hi yes they told me to clean my browser history, try another device. I tried on 3 other devices no play. Kept saying your last spin is still processing.Only that specific game. Could still play all the others. Took them from Friday evening 21h44 when started chatting with them till Sunday evening sometime after 11h to fix it.
vor 5 Monaten
I see that you have really tried a lot and I can imagine your frustration. For now, we need to be patient and see what can be done with your complaint. Hopefully, it will get resolved soon.🤞
vor 5 Monaten
Hi I know it will because the casino itself never explained why it got stuck.
vor 5 Monaten
Just keep in mind, please, that the casino has to communicate with our complaint team. Otherwise, without their willingness to provide information, we won't be able to get it solved.
vor 5 Monaten
Hi so if they don't do that, this might not be solved?. I would just like to know why that stop of spin happened and then started again 48 hours later.
vor 5 Monaten
Frankly, yes. Without them willing to communicate, we would not get far. Yet it seems the complaint has not yet reached this phase.
The response to your question should come from the casino; usually, the game provider must check the game in order to detect the glitch/bug, whatever.
Are you perhaps still, by any means, in touch with the casino?
vor 5 Monaten
Hi I have not chatted with them since the fix. I can ask what they reckon was wrong
vor 5 Monaten
You should try to communicate with them about any matter you have questions about. Let us know how it goes and if you learn anything new.
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