i have a problem when i verify my age to use casino.guru's free demo games i enter correct details then it says age verification unsuccessful the person with the details given was not found or something along those lines. can any casino guru staff help me please?
Hello,
Would share some PrintScreen, please?
I just try to play free games as a registered user from the UK and it works well.
Here is the screenshot again for the other staff to see. can any staff help me please?
This is the message that comes up when i try and verify my age and it's the red text. i enter the correct details then it does not recognize me.
take note of the red text above the verify button.
Hello,
thank you, I will ask my colleague what can be done about it.
I presume that the problem remains even after you insert a full address, am I correct, please?
yes you are correct i signed up to casino guru using google and did not have to enter personal details on sign up. its only when i try and play a free play game on casino guru does the fault occur.
Hello,
It seems that the age verification is working normally because other players from the UK have passed it lately.
However, our Team tries to find out what's causing the problem in your case.
Any chance that you have moved in just recently? One suggestion is that the UKGC list is not exactly up to date.
Thank you very much in advance.
ive lived here all my life
Thank you for your response.
As far as I was informed, we had not found any irregularities. It truly seems that the problem is not on our side at the moment.
I was also told that Petronela is in touch with you so I guess that you were already informed.
I'm sorry.
Nun, es ist irgendwie seltsam
It won’t let me verify my age it keeps saying Age verification unsuccessful. Person with the submitted personal information was not found.
Hello,
It seems that the age verification is working normally because other players from the UK have passed it lately.
One suggestion is that the UKGC list is not exactly up-to-date. Frankly, this database is not under our control. I'm sorry.
This is happening to me too and i cant get playing the free games
I'm truly sorry because the explanation remains the same as long as you have to pass this age verification. 🙁
It's not within our power to change that.
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