I won $500 and have not received my payout.
Hello,
allow me a few questions about your issue:
Is your account fully verified now?
Do you have any related information from the casino?
Did you take any bonus?
For how long have you been waiting?
We should get a better idea about the problem when you kindly answer tose questions.
Thank you 🙂
My account is fully verified. I didn't take the bonus and I've been waiting 7 days. I'm not sure as to what casino I need to contact. Will you provide me with that information?
I was told to call the police if I felt like my funds were being stolen. How would the local police know where my funds are going? I gave your company my card information. And do you know the name of the casino that I need to contact because Slot Rush referred me to Casino Guru. I was playing SlotRush and won $500. What casino runs Slot Rush?
Hi Rada!
Will you please trace my $500 winnings and tell me where the money was deposited?
I'm not really sure what you mean by
"And do you know the name of the casino that I need to contact because Slot Rush referred me to Casino Guru. I was playing SlotRush and won $500. What casino runs Slot Rush?"
If you played Slot Rush, then you play in a casino called Slot Rush. If Slot Rush referred you to CasinoGuru, then maybe they thought you should submit a complaint here. Anyway, if you win 500 in Slot Rush, then Slot Rush is the casino that you pay you the winnings.
Thanks Daniel, your response is very helpful. Have a nice weekend!
Hello,
to avoid any misunderstanding, please note, that we are not Slot Rush Casino representatives or employees. We only serve as a mediator. 🙂
I can see you submitted the complaint so let's see how it develops.
How do I contact Slot Rush? They sent me to you guys.
If they sent you to us, then you had to talk to them somehow so I'm sure you know how to contact them, right?
I clicked on the "Help" button inside the game and followed the instructions on how to submit a complaint. I never spoke with a live Support Agent because the instructions under the "Help" tab instructs all gamers to contact Casino Guru with their concerns.
If you have Slots Rush contact information, will you please send it?
Could you please forward me a link to the game where you clicked on the Help button? I'd like to take a look at it. We're not related to Slots Rush casino at all so the whole situation sounds really weird to me.
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