Guten Abend. Können Sie mir helfen, die Bonusbedingungen zu überprüfen? Im Grunde habe ich 25 € eingezahlt und einen Bonus von 25 € erhalten. Außerdem habe ich 50+50 Freispiele erhalten, die ich gespielt habe. Kurz gesagt, ich habe ein Guthaben von 609 € erreicht, aber sobald ich die Wettanforderungen erreicht habe, wurde das Guthaben automatisch auf 250 € reduziert....Ich frage mich, ob das richtig ist...
The best way, whenever you are unsure about the rules of any bonus, is to contact the support. They should always explain everything.
Have you checked what the maximum withdrawal limit was there?
Buongiorno. Prima di giocare ho visto quanto riportato su Guru e letto anche le condizioni che dicono:
7.1.3. The maximum bonus amount is 100% of the deposit amount, but not more than €1,000 / $1,000 / 4,500 zł + amount of winnings obtained after the completion of the free spins.
7.1.4 The maximum winnings that will be paid to the FIRST DEPOSIT in the "First Deposit Bonus" is x40 of the deposit made, but no more: €2,000 / $2,000 / 9,000 zł. Please note that any amount in excess will be forfeited prior to requesting a withdrawal.
The point is to understand what the casino belives. Can you contact the chat or support and ask them for an explanation, please? We can than compare that to the rules.
Si ho inviato una mail te la trascrivo qui:
"On February 1st I made a deposit of 25 euros via jetoncash and requested the first deposit bonus (100%) + free spins which I regularly played.
I played and completed the wagering requirement. At the time I reached the wagering requirement my balance (bonus account) was 609.23 euros....immediately after this balance was reduced to 250 euros and entered into the real account which I then played and lost.
However, based on your terms and conditions of play and specifically art
7.1.4 The maximum winnings that will be paid to the FIRST DEPOSIT in the "First Deposit Bonus" is x40 of the deposit made, but no more: €2,000 / $2,000 / 9,000 zł. Please note that any amount in excess will be forfeited prior to requesting a withdrawal.
I don't understand why it goes from 609.23 to 250 euros .....
So I beg you to kindly urgently carry out the necessary checks and provide me with the necessary explanations.
Kind regards "
hanno risposto di aver interessato il dipartimento competente....
So, this is what you sent to the chat, right?
Any reply by now?
Dear A,
We hope you are doing well!
We will transfer this request to the appropriate department. Kindly ask you to wait for an answer with the result on your email.
Should you need any further assistance-contact us 24/7!
Regards,
Playpalm Casino Support Team
Risposta del 2/02/2025
Thank you for this information.
Don't hesitate to write your own words here, though.😉
Whenever you have any update regarding your withdrawal, please let us know, and if you feel that you need some help from our complaint team, we're here for you.
La risposta finale del casino
"Dear A,
Thank you for reaching out.
We’ve reviewed your bet, and we can confirm that it was calculated correctly.
As stated in our Terms & Conditions, the maximum win is capped at €2000 for the highest possible bonus amount (€1000).
Since you received a €25 bonus, your maximum win was accordingly set at €250, which has been correctly credited to your account.
We’re sorry if the conditions were unclear.
We always strive to make our Terms & Conditions as transparent as possible and will take your feedback into account for future improvements.
If you have any further questions, feel free to contact us.
Regards,
Playpalm Casino Support Team
Cosa ne pensate?
Hi!
I'm very likely going to disappoint you here. I mean, what can we say? The casino has obviously made the conclusion; we do not know based on what facts, so I honestly have no idea what to say.
Do you consider this conclusion to be unreal, please? If so, I suggest submitting the complaint. Basically we won't get further on the forum, I'd say.
Richtig. Ich werde keine Beschwerde einreichen. Ich habe mein Konto geschlossen. Ich fordere Sie jedoch auf, die Informationen zu den Bedingungen des Bonus zu korrigieren, die daher falsch sind.
We'll take a look at it and adjust. 🙂
Unfortunately, we here are unable to change it. It will have to be changed diresctly from the casino, and only than, if there is any change made, our data team can change it also on our website, if the information is incorrect.
Whenever you find something like this, that some information has been updated at the casino, you can write it to us directly and we'll update everything to be correct. You can do it on the botoom of every review of the casino on our website:
We appreciate every cooperetation from our users like this.
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
