I registered with this casino and made a deposit.
However, when I try to open a game, I am asked what country I am in.
The casino guru stated that Japan was supported,
However, there was no Japan in the list of countries.
I have tried contacting support, but there is no response.
What should I do?
Hi, this is the first time I've seen something like this where you have to enter your country when playing the game. According to our review I see that players from Japan are accepted.
However, I would probably wait for a reply from the casino or try to email them again or contact live chat to advise you what to do or tell you if players from your country are really accepted. Did you also check the terms and conditions to see if there is something written there ? 🤔
I contacted the casino and got no response at all.
The live chat is also apparently handled by an AI, and no matter what I ask, all I get is 'I don't understand your question.
I would like to see a casino representative here if possible.
Looking at the list of countries, it appears that the casino only supports 15 countries.
What on earth kind of research did the reviewer do?
Well, in that case, I would suggest filing a complaint and probably asking for a refund if there is a problem with something like that.
I would have thought that the casino would be able to answer you and explain the whole situation, but since they are not able to, then submitting a complaint is the right thing to do in my opinion.
Do you think you'll go for it ?
Before submitting a complaint, I would first like to clarify what investigation was conducted by the casino guru's staff.
The moment I registered with this casino and opened the game, I was asked for my country.
At least the person who reviewed this casino should have seen that.
If they didn't see it, then it was added only recently.
The last update was at the end of April, so that's about it.
As for the games themselves, our team doesn't test them and doesn't play them before the casino is added to our site. That would be absolutely unproductive and there wouldn't be that many people or time to do it because some casinos have a lot of games. So unfortunately you have run into this problem and we will try to help you solve it. Actually, this is the first time I have seen such a thing. 🤷♂️
I checked and this casino seems to be Turkey only.
What on earth kind of research did you do?
I think it is also noted in our review that Turkey is being targeted, but that doesn't mean it's just for them because we would certainly have mentioned it. I saw that you still haven't filed a complaint, so if you have a problem and you don't do anything about it, it's probably not for the best.
We are currently communicating with the casino's representative regarding the refund of deposits.
The casino representative will be angry with the Casino Guru representative for publishing incorrect information online.
If we have a mistake somewhere, it is not a problem to check it again and have it reviewed and corrected.
However, what kind of refunds are you talking about ? Who communicates with them ?
If you make a mistake, you can correct it.
It is very much someone else's problem.
My casino rep and I have wasted so much time because of that mistake.
I am in contact with the person in charge of the casino.
This is because I have made a deposit but cannot play in the games.
Yes, I understand why it happened, but I don't think it should be so time-consuming to find out if players from Japan are or are not restricted to play here.
Anyway, feel free to let me know if you can find out more and resolve the situation and if not I have already recommended the next step.
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