vor 11 Monaten
It’s Mis coding but the crime they commit is money laundering through companies abroad when the casino is unlicensed
2
Question about Gambling websites with Curaçao license using incorrect Merchant Category code (Seite 38)
vor 11 Monaten
Have you been in contact with FCA yourself?
vor 11 Monaten
Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz
Verfasst
vor 11 Monaten
When I am checking FCA:s webpage, it looks like you cannot complain at firma they regulate via them but they refer to the Financial Ombudsman service. Anyone that has tried this?
https://www.fca.org.uk/about/how-we-operate/complain-about-regulators
vor 11 Monaten
I have reported financial people to the FCA before for high interest rates and irresponsible lending however financial ombudsman can be a good start and you can call them to gain some advice but make sure you state that Altpay is uk based and regulated by FCA in case they try and palm you off
vor 11 Monaten
Hello, who has already had a pixtab refund?
vor 11 Monaten
Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁
vor 11 Monaten
Jagbhar-Eintrag hier. 20 E-Mails gesendet, keine einzige Antwort erhalten 🤣🤣
Automatische Übersetzung
vor 11 Monaten
Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁
vor 11 Monaten
At least you should report them to the UKGC
https://www.gamblingcommission.gov.uk/public-and-players/complaints
The way they are processing transactions, as non gambling, removes any consumer protection, and I guess they might want to protect the UK gambling license as much as possible? I am not sure though.
But I would say this falls under one or more of these.
money laundering concerns
suspicious activity
unlicensed gambling or criminal activity.
Maybe they can at least get on Altpays ass and hassle them, even if it doesn't mean you will get any money back.
vor 11 Monaten
What's going on with wintermads, radio silence, anyone else received anything?
vor 11 Monaten
When was that and how long did you have to wait?
vor 11 Monaten
I got the reply today and I emailed them last week.
support@wintermads.zendesk.com
1
vor 11 Monaten
I’ve also just had an email back saying it’s been refunded 2-5 business days
1
vor 11 Monaten
I've been emailing them for weeks now and no reply after they said the department was reviewing my documents....its very random who they really to and don't, can I ask how much your refund was for and how long ago the transactions? Thanks
vor 11 Monaten
How long did they take to reply to you? And how much is your refund, how long ago the transactions? I've been chasing them for weeks now
vor 11 Monaten
About a week to reply and around £200-£250 as unfortunately I made majority of my transactions through payop which is open banking so only a small amount - I just emailed as said someone has used my card fraudulently as I’ve never had anything to do with them
vor 11 Monaten
It was 2 transactions for £70
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