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How long have you been playing there, if I may ask?
Hallo, Franzosen können Geld einzahlen, aber Vorsicht, Abhebungen werden abgelehnt.
doch ich hatte vorher im Chat gefragt
Ich werde meine 1000€ nie zurückbekommen
Hi, is there a reason why you shouldn't get paid ? According to what I see in our review the casino is closed, did you play here normally ?
Please let me know.
hello they don t pay me because i m french
yes it was very easy to register and to deposit money, he knew very well that I was French because I talked about it in the chat
I even had a support agent over the phone who asked me to modify my withdrawal by cryptocurrency because he did not want to do it by bank transfer
Hallo, ich bin ein Spieler aus Frankreich und mein Konto ist immer noch nicht geschlossen, aber die Konten anderer mit Gewinnen wurden geschlossen und jetzt ist das Casino geschlossen?
Hallo Rebecca, nein, das Casino ist noch geöffnet und Sie können dort noch Einzahlungen vornehmen, aber dies geschieht auf Ihr eigenes Risiko, da sie sich in meinem Fall geweigert haben, mir meinen Gewinn von 1000 € auszuzahlen, den ich ehrlich gewonnen hatte (Sie können sich die Bildschirme ansehen, die ich unten gepostet habe, wo sie erklären, warum sie sich weigern, mich auszuzahlen) ... aber im Chat hat mir Claude gesagt, dass Franzosen akzeptiert werden ... ja, um Einzahlungen vorzunehmen, aber nicht, um Auszahlungen vorzunehmen
Ich bin enttäuscht, ich fühle mich betrogen, außerdem haben sie mir nicht einmal wie versprochen meine Anzahlung zurückerstattet, und jetzt antworten sie nicht einmal auf E-Mails... das ist nicht nett von ihnen
hello they don t pay me because i m french
yes it was very easy to register and to deposit money, he knew very well that I was French because I talked about it in the chat
I even had a support agent over the phone who asked me to modify my withdrawal by cryptocurrency because he did not want to do it by bank transfer
Okay, so the problem is that the casino doesn't accept players from France or what ? Why didn't they want to pay you by bank trasnfer but by crypto ? Did you enter a crypto withdrawal ?
Hallo, ich bin ein Spieler aus Frankreich und mein Konto ist immer noch nicht geschlossen, aber die Konten anderer mit Gewinnen wurden geschlossen und jetzt ist das Casino geschlossen?
Hi, it means that you wanted to close your account or the casino closed it without your knowledge. Do you have any money here or not? Please let me know.
hello, yes apparently they no longer accept French players, I still have €900 to recover from them but they blocked everything, yes I gave them my litecoin crypto address
I don't know what I can do
hello, I translated the email they sent me when the payment was refused—->
« I regret to inform you that the gaming commission has refused your withdrawal request
in fact in accordance with our general conditions, we cannot accept French players domiciled in France, and therefore you do not have the right to deposit with our casino
therefore your withdrawal will be cancelled, your deposit will be refunded and your account will be permanently blocked»
Hmm and when you registered there wasn't it a problem then that the French were restricted ? If they had all the data from you and they knew you were French and they also knew that they don't accept players from your country, then they should have notified you right away. So I would say it's not fair that they suddenly told you that as a reason why they don't want to pay you the money. But I also see from your next answer that you should get your deposit back. Maybe they noticed it later that this was the case.
So it's a good step that you filed a complaint and we'll see where our team gets. I firmly believe that it will be possible to help you.
hello jaro, I had no problem registering as a French person, and I had no problem making my deposit of €100
when I registered I entered "france" in the drop-down menu
it was when I requested my withdrawal of €1000 that they blocked my account and my withdrawal
I know a French person who was paid 3 days before me and had no problem
I also wanted to tell you that they gave me back my €100 deposit
Hmm, that's how it often goes in casinos if they take a deposit and then return it to you if they find out that the situation is like yours. I'd be happy if it was enforced in the casino and players who can't register wouldn't be let in. However, this is probably the music of the future and I'm curious to see how your complaint will turn out.
Also, as far as the deposit is concerned, did you receive it back anytime now ? The withdrawal you had was rejected and the casino took your money ?
hello, yes they
refunded the 100€ deposit...
If they refuse French people, why do they advertise on French sites and accept French registrations?
why did they withdraw €800 from a friend 3 days before?
I decided not to play at the casino anymore until I had recovered the €900
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
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