HELP needed - Getwin casino

Neuling

vor 1 Jahr

OriginalÜbersetzung

Hi. Desperate for help with an issue with Getwin casino.

Been playing on site for 6-8months and no issues. been paid several times and biggest payout £1700. Had a good run at the end of june and had 2 pending withdrawals, £3400 and £2400. Sent email chasing it, was given the usual reply saying payment will be processed once game play data is received from provider. had sent this response in past and had been paid Played on the 29.06.22 whilst withdrawals were pending. on 01.07.22 they blocked my access to account, no response to previous emails at all! I have not breached any TC's and wondering if there is anything I can do at all?

many thanks

Radka

mb1000

Social Media & Community Specialist

mb1000

vor 1 Jahr

OriginalÜbersetzung

I'm sorry you picked up such an unlicensed casino - not mentioning the UK license.

There are many scenarios and possible reasons why the casino blocked your account, but without a response from the casino - we can all only guess.

I would advise you to submit a complaint, but again we would definitely need to know what is happening with your account now, so in case the casino chooses to ignore us, we'll be unable to help.

Well, it's still better than nothing I guess.

I wish I had a better solution but unlicensed casinos are practically untouchable.

mb1000

Radka

Neuling

Radka

vor 1 Jahr

OriginalÜbersetzung

Hi,

Thank you very much for getting back to me. Still no response to any emails, not even a reason as to why they blocked access and not processing withdrawal.

Would appreciate any attempt and you time if you could contact them. Its a guge long shot ! My username is my email.

Many thanks

Radka

mb1000

Social Media & Community Specialist

mb1000

vor 1 Jahr

OriginalÜbersetzung

Hello,

we can't start with the complaint just now, I'm afraid.

First, you must submit your complaint - just click this link:

https://casino.guru/complaints/create

You can copy and paste your first post concerning this issue, it contains useful information. Feel free to add emails or screenshots - if you have any.

After that, the Complaint Team will review the issue and get in touch with you. Sadly, there are lots of players asking for help, and the whole Resolution Center is overwhelmed now.

So I ask you kindly for a bit of patience.

HELP needed - Getwin casino

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HELP needed - Getwin casino

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