ForumDiskussionen über BeschwerdenQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (Seite 38)

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BettyBetty
vor 5 Monaten

It’s Mis coding but the crime they commit is money laundering through companies abroad when the casino is unlicensed

Dopamine
vor 5 Monaten

Have you been in contact with FCA yourself?

vor 5 Monaten


Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz

Bearbeitet durch den Verfasser vor 5 Monaten
vor 5 Monaten

When I am checking FCA:s webpage, it looks like you cannot complain at firma they regulate via them but they refer to the Financial Ombudsman service. Anyone that has tried this?

https://www.fca.org.uk/about/how-we-operate/complain-about-regulators


BettyBetty
vor 5 Monaten

I have reported financial people to the FCA before for high interest rates and irresponsible lending however financial ombudsman can be a good start and you can call them to gain some advice but make sure you state that Altpay is uk based and regulated by FCA in case they try and palm you off

vor 5 Monaten

Hello, who has already had a pixtab refund?

Dopamine
vor 5 Monaten

Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁



vor 5 Monaten

Jagbhar-Eintrag hier. 20 E-Mails gesendet, keine einzige Antwort erhalten 🤣🤣

Automatische Übersetzung
vor 5 Monaten


Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz

vor 5 Monaten

Schmutziger alter Mann. Verschwenden Sie keine Zeit. Es scheint wie eine Lotterie, von 100 gewinnt einer. Wir können sowieso nichts gegen diese Betrugsfirmen tun

Automatische Übersetzung
vor 5 Monaten

Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁



vor 5 Monaten

At least you should report them to the UKGC

https://www.gamblingcommission.gov.uk/public-and-players/complaints


The way they are processing transactions, as non gambling, removes any consumer protection, and I guess they might want to protect the UK gambling license as much as possible? I am not sure though.

But I would say this falls under one or more of these.


money laundering concerns

suspicious activity

unlicensed gambling or criminal activity.


Maybe they can at least get on Altpays ass and hassle them, even if it doesn't mean you will get any money back.


vor 5 Monaten

What's going on with wintermads, radio silence, anyone else received anything?

MCCsquare-21
vor 5 Monaten

I’ve had an email back confirming refund.

LizzieCG
vor 5 Monaten

When was that and how long did you have to wait?

MCCsquare-21
vor 5 Monaten

I got the reply today and I emailed them last week.


support@wintermads.zendesk.com

MCCsquare-21
vor 5 Monaten

I’ve also just had an email back saying it’s been refunded 2-5 business days

LizzieCG
vor 5 Monaten

I've been emailing them for weeks now and no reply after they said the department was reviewing my documents....its very random who they really to and don't, can I ask how much your refund was for and how long ago the transactions? Thanks

Dopamine
vor 5 Monaten

How long did they take to reply to you? And how much is your refund, how long ago the transactions? I've been chasing them for weeks now

LizzieCG
vor 5 Monaten

Let me know when you get your refund

MCCsquare-21
vor 5 Monaten

About a week to reply and around £200-£250 as unfortunately I made majority of my transactions through payop which is open banking so only a small amount - I just emailed as said someone has used my card fraudulently as I’ve never had anything to do with them

MCCsquare-21
vor 5 Monaten

It was 2 transactions for £70

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