Hi casino guru i have using bc game account . I have 4 deposit orders pending from 3 months and customer support service is saying they can't investigate and they are not giving other option . From deposit date continuously i m contacted with bc support team and they said everyday we raised ticket after they said me merchant not received money. I contacted with my bank support team also they said payment successfully paid to merchant account and they asking for merchant bank statements as a proof for refund and bc support team clearly refused please my total deposit orders amount is 13k INR . Please help me . I already sent emails also to bc support nobody answering and i got one email from bc support they said for deposit issue contact customer service ..
4 deposit orders pending from 3 months
Hello there.
Please avoid sharing such information on any public forum, as it may be really dangerous and you can easily get scammed, to tell you the truth.
That is why I will now hide this post to avoid such a situation.
I can see that our complaint team is already working on your complaint and will do everything possible to get it solved.
Please be patient and mind the timer on your complaint.
Thankyou but I already sent all details and again i m sharing
Okay, and did you send Petronela what she asked for in an email or what? Because I see the same answer in the complaint as here. 🤷♂️
Yes not email sending here again
Pdf here no option to send
Well I see you let her know, then you should probably use her email there it won't be a problem to send the pdf. Anyway, if she knows about it, I believe she will try to help you to send what is needed for her. So watch what she writes you next. 🙂
Okkk i already sent email to petronela.k@casino.guru from ss891132@gmail.com this email
See already sent email to petronela.k@casino.guru
Sooo they are not providing transaction id details of 25 December pending deposit order on bc.game application. Soo i just sent with transaction order id and payment proof receipt only
Well, you did the right thing by sending it to her, so wait what Petronela will write to you and what the next step will be.
I sent already now
See 
I am sure Petronela will inform you about any next steps as soon as possible.
Okk
Hey!
Did you manage to provide the video including the bank statement in question? No intentions to scare you, but the complaint will end without that. So, if not, consider that to be a kid reminder. 🙏
Yes i already provided pdf and video statement
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