Kontoauszüge und Gehaltsnachweis

giagiu1317

Besucher

Deutschland

vor 2 Jahren

OriginalÜbersetzung

Hello,

First of all I apologize if I'm posting in the wrong thread!

Now to my problem:

I've been playing on Locowin for about 6 months! So far I have never had any problems, neither with withdrawals nor with deposits!

2 weeks ago I used a new credit card! now I wanted to withdraw €350 on Thursday and KYC wanted a copy of the KK from me. Of course I sent them straight away! Received an email today that the check was complete and everything was OK! Now I've received an email that they still want my bank statements from March to May for payment and the proof of salary! I'll post the mail here to be on the safe side, not that I misunderstood anything:

We are required to complete verification checks on your casino account, please use following links to upload your documents and verify through our secure portal. Please note that each link allows 15 minutes for you to upload that document:

Source of Wealth Documents (Kindly provide documentary evidence of your listed source of wealth (retirement income), for the funds used to deposit in our casino for the months of March and May and the bank statement of account ******** for the same months. Please note that the bank statement must be unfiltered and in PDF format, showing your name, account number, and all transactions. )

No withdrawals can be processed from your account until you comply with this request.

Thank you in advance for assisting with these necessary procedures

Yours sincerely, the Locowin team.

Note: This email address cannot accept replies.

Um...why should I? Do I have to? Is this legal?

I've certainly lost about 10,000€ in the last 2 months, and even if it hurts, I can still afford it and I'm not on the road! And now for a ridiculous €350 they are such a hassle!

Can someone help me or tell me what to do? I'm not necessarily talking about the 350€, but I feel a little kidded! Why don't you do that before making a deposit... it feels like a rip off to me!

Thank you in advance and I look forward to your feedback!

With best wishes

Hallo,

zuerst bitte ich um Entschuldigung wenn ich im falschen Thread posten sollte!

Nun zu meinem Problem:

Ich spile seit ca.6 Monate auf Locowin! Bisher hatte ich nie Probleme, weder bei Auszahlung noch bei Einzahlung!

Vor 2 Wochen hab ich eine neue Kreditkarte benutzt! nun wollte ich Donnerstag 350€ auszahlen lassen, und KYC wollte von mir eine Kopie der KK. Hab ich denen natürlich gleich geschickt! Heute Email erhalten das die Überprüfung durch sei und alles OK wäre! Nun hab ich eine Email erhalten, das sie zur Auszahlung noch meine Kontoauszüge von März bis Mai wollen und den Gehaltsnachweis! Ich poste mal zur Sicherheit die Mailhierher, nicht das ich was missverstanden hab:

We are required to complete verification checks on your casino account, please use following links to upload your documents and verify through our secure portal. Please note that each link allows 15 minutes for you to upload that document:

Source of Wealth Documents (Kindly provide documentary evidence of your listed source of wealth (retirement income), for the funds used to deposit in our casino for the months of March and May and the bank statement of account ******** for the same months. Please note that the bank statement must be unfiltered and in PDF format, showing your name, account number, and all transactions. )

No withdrawals can be processed from your account until you comply with this request.

Thank you in advance for assisting with these necessary procedures

Yours sincerely, the Locowin team.

Note: This email address cannot accept replies.

Ehm....wieso sollte ich das? Muss ich das? Ist dies rechtens?

Sicherlich hab ich ca 10000€ verloren in den letzten 2 Monate, und auch wenn es weh tut, so kann ich es mir dennoch leisten und bin nicht auf der Strasse! Und jetzt für lächerliche 350€ machen die so einen Stress!

Kann mir jemand helfen oder sagen was ich tun soll? Mir geht es nicht unbedingt um die 350€, aber ich fühle mich etwas veräppelt! Warum machen Sie sowas denn nicht vor einer Einzahlung....für mich kommt das wie Abzocke vor!

Ich bedanke mich schon im Voraus und hoffe auf Rückmeldung!

Mit freundlichen Grüsse

Bearbeitet von Radka vor 2 Jahren

Gründe: Direct link to the documents upload erased

Daniel

giagiu1317

Head of Community & Social Media

giagiu1317

vor 2 Jahren

OriginalÜbersetzung

Hi, generally speaking, most of casinos don't do these checks until you ask for a withdrawal so that's why they let you deposit 10,000€ and now they ask for it when you requested the withdrawal of €350.

Also the fact you used a new card might be relevant, simply because someone checked your account once again and maybe found something that requires further verification. I can see the casino is licensed in Malta and if I'm not wrong, they should be licensed in Germany (or seek to get the German license) as well. Generally speaking, the "new" German law brings a lot of obstacles for the players including no automated spins, max. bet per spin, max. loss per month, additional taxation that leads to decreasing the RTP on games so it's not surprising for me they asked for the additional documents after you lost the 10k.

I actually had to send the same stuff (tax return for about last 3 years and some bank statements) when I created my account with Revolut a few years ago. Revolut isn't even a casino.

Since Locowin isn't some shady unlicensed casino, I'd send them what they requested from you.