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Hello, I'm still waiting for my payment. I keep getting comforted and nothing happens

Hallo ich warte immer noch auf meine Auszahlung. Ich werde immer wieder vertröstet und nichts passiert

Dear riehni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hello, my payout has been in my account since today. I still think it takes too long to process

Hallo meine Auszahlung ist seit heute auf dem Konto . Ich finde dennoch die Bearbeitung dauert zu lange

Thank you for your reply, riehni. Do I understand correctly that you have received your withdrawal?

Yes I got you payment

Ja ich habe dir Auszahlung bekommen

Awesome news, riehni. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.