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I've been waiting for the withdrawal for more than 85 working days. I had to close the account before but they keep telling me to be patient. I don't know what to do anymore.

Há mais de 85 dias úteis que estou à espera do levantamento..tive de fechar a conta antes mas continuam a dizer me para ter paciência. Já não sei o que fazer.

Dear Aquarius1968,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Would you be so kind as to indicate what is the status of your withdrawal request? Is it marked as pending or processed?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Good afternoon..I presented all the documents.It was the first withdrawal..I happen to have contradictory information.Some say it has already been verified, others say it is still pending.As I closed the account, however, they asked me to be patient because it took longer. waiting for 19 weeks.

Boas tardes..eu apresentei todos os documentos.era a primeira retirada..acontece que tenho informações contraditórias.uns dizem que ja foi verificada, outros que continua pendente.como fechei a conta entretanto pediram me para ter paciência porque demorava mais.ja estou a espera ha 19 semanas.

Dear Aquarius1968,

Unfortunately, we have come to the point, where we are not able to move forward with this complaint because this casino has 15+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.