Casino MGA - Der Spieler kann Werbe-E-Mails nicht abbestellen.

Due to my problem gaming behavior I have closed all my gaming accounts! The casino mentioned here has been bombarding me with ads for over two years! I blocked the email! I've unsubscribed dozens of times! Without success! Since these advertising emails are considered an impulse trigger for playing again, I would like them to be unsubscribed from this advertising! Without success!

Aufgrund meines problematischen Spielverhaltens habe ich alle meine Spielkonten geschlossen! Das hier genannte Casino bombardiert mich seit über zwei Jahren mit Werbung! Ich habe die Email blockiert! Ich habe die Werbung duzende Male abbestellt! Ohne Erfolg! Da diese Werbeemails als Impulsauslöser für erneutes Spielen gelten, hätte ich gerne das diese Werbung abbestellt wird! Ohne Erfolg!

Hello Ares1981,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino MGA. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you self exclude yourself from this casino? Did you receive any confirmation regarding the exclusion? When was the last time you contacted the casino to stop the promotional e-mails?

Looking forward to your answer.

Regards,

Nick

Hello Nick! I have contacted the casino countless times and also used the "unsubscribe" function umpteen times! Brings nothing!

Hallo Nick! Ich habe das Casino unzählige Male kontaktiert und auch die „abbestellen" Funktion zig Male genutzt! Bringt nichts!

Dear Ares1981,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

The casino can reopen this complaint anytime.