Casino Game - Der Spieler kann sein Konto nicht schließen.

I don't know how to contact them. please close my account so that it won't be found on google using my name

ich weiss nicht wie ich sie kontaktieren soll. bitte schliessen sie mein account, so dass er auch bei google über meinen namen nicht gefunden wird

Dear L.J.,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casino Game . I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why do you want to close your account? How did you try to contact the casino - live chat or e-mail? I will be waiting for your reply patiently.

Best regards,

Nick

THIS message: I don't know how to contact you. please close my account so that it won't be found by my name on google either. this was addressed to my account at casino-guru

DIESE Nachricht: ich weiss nicht wie ich sie kontaktieren soll. bitte schliessen sie mein account, so dass er auch bei google über meinen namen nicht gefunden wird war an mein account bei casino-guru gerichtet

Hello L.J.,

Can you please make a screenshot of where and how is it visible? Nowhere in your complaint is mentioned your full name and only your username - justuskab is visible.

Thank you L.J., I will forward it to my colleague to fix it as soon as possible. Will keep you updated.

Hello L.J.,

We are currently still working on your case as it might take a while for it to be changed.

We edited out your name from your previous complaint but the change may take a while to appear.

You shouldn't have removed your name, you should have removed my name. so my name won't show up on google

Sie hätten nicht Ihren Namen sondern meinen Namen entfernen müssen. damit mein Name bei google nicht angezeigt wird

It was just a typo - meant your name. Also your name should not be visible on google anymore. Can you please check it as well to confirm it?

Dear justuskab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.