BlackDiamondCasino - Der Spieler hat Probleme mit der Einzahlung.

Hello, I have tried to deposit without success, but instead my card has been saved and there is no way to delete it.

Hola, he intentado depositar sin exito, pero en cambio mi tarjeta se ha guardado y no hay manera de borrarla.

Dear Reds,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? Was the deposited amount deducted from your bank account?

Unfortunately, there is nothing we can do, if you only wish to delete your card details from the casino’s account. I can only recommend you contacting the casino and ask them if those details can be deleted.

Best regards,

Kristina

Dear Reds,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.