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I sent an email to contacto@betway.com to ask why they BLOKED my account, and automatically I received this email, I ask, have my earnings been lost? L

Mandé un correo a contacto@betway.com para preguntar por qué BLOKEARON mi cuenta , y en automático me llego este correo , pregunto , ya se perdieron mis ganancias ? L

Hello Hugo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betway Casino MX. Allow me to ask you a few more question before we would move forward.

Could you please advise when exactly was your account blocked? How long have you been registered in the casino? Was your account ever verified? Did the casino explain the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Hello Nick, they BLOKED my account yesterday after I communicated with them, and I was very upset about how I commented (nobody in the chat gave me a solution and each one told me differently, and when I said I was very upset It does not mean that I offended them verbally, I have been registered for about a month or a little less, about if I ever verify the account, because they already made a deposit but before they asked me for my identification that for identity and verification, the casino sent me a email where they ask me if I was going to continue with the process of closing my account, the VDD simply did not answer them, much less gave authorization, hours later I try to enter the app to find out if the status of my withdrawals had already changed and I take the surprise that my account is blocked. The more I start to think that they simply did not want to deposit my winnings, that this is nothing to all the deposits I made, that gives me much more courage that I barely made a profit. ia after many deposits and that betway does this to me Let me add the email they sent me that if I was going to unsubscribe.

Hola Nick, me BLOKEARON la cuenta el día de ayer después de quee me comunique con ellos , y pues estaba muy molesto por cómo comenté(nadie por el chat me daba solución y cada uno me decia alto diferente, y cuando dije que estaba muy molesto no quiere decir q los ofendí verbalmente, registrado tengo aproximadamente un mes o un poco menos , sobre si alguna vez verifique la cuenta , pues ya me hicieron un depósito pero antes me pidieron mi identificación que para la identidad y verificar , el casino me envió un correo donde me preguntan que si iba a seguir con el tramite de cerrar mi cuenta , la VDD simplemente no les conteste, mucho menos di autorización, horas después intento entrar al app para saber si ya había cambiado el estatus de mis retiros y me llevo la sorpresa de que mi cuenta está blokeada. Más me pongo a pensar que simplemente no me querien depositar mis ganancias , que la eso no es nada a todos los depósitos que hice, eso me da más mucho más coraje que apenas hice una ganancia después de muchos depósitos y que betway me haga esto Deja agrego el correo q me mandaron del que si iba a dar de baja.

Nick , checking my mobile banking , I noticed that I had an extra balance , I checked movements and I see that Betway has already deposited me , I think it was necessary to speak to them a little loudly and arrogantly

And angry, and I think they did a good job by blocking my account, thank you very much for taking care of my case, greetings and a big hug

Nick , checando mi banca móvil note q tenia saldo de más , revisoo movimientos y veo q betway ya me depósito , creo q hacia falta hablarles un poco fuerte y altanero

Y enojado , y creo qe hicieron un bien blokeandome la cuenta , dale muchísimas gracias por atender mi caso un saludo y fuerte abrazo

Hello Hugo,

I'm glad to hear that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick