Pelaa Casino - Das Spielerkonto wurde gesperrt und die Auszahlung verzögert.

Registration and deposit were on 10.10. - it's not a payout, since 11.10. the account is simply blocked, according to chat staff for a security check. In the chat, you are pushed from one to the other or just thrown out of the chat. Mails are not answered at all.

Anmeldung und Einzahlung waren am 10.10. - es geht nicht um eine Auszahlung, seit 11.10. ist das Konto einfach gesperrt, lt. Chatmitarbeiter wegen einer Sicherheitsprüfung. Im Chat wird man von einem zum anderen geschoben oder einfach mal aus dem Chat geschmissen. Mails werden erst gar nicht beantwortet. 

Dear Katja,

Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. Could you please answer a few questions for me, so that I can fully understand the reason for your account being blocked? Have you claimed any bonuses? If yes, could you please specify which bonus it was? Have you already verified your account? Also, what was the last information you received from the casino? 

I understand, that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible, so that I can help you. Thank you very much in advance for your reply.

Best regards,

Satrio

Dear Katja,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.