IceCasino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

would like to submit a complaint regarding an issue with withdrawing my winnings from IceCasino. I made a previous withdrawal request, but it was rejected by the casino without any explanation, which forced me to make a new withdrawal request. The current request of $100 via the (USDT TRC20) network was submitted on 12/08/2026 at 16:04, and it is currently pending (New). Please help me find out why the previous requests were rejected and why the current request is delayed

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Dear mouhtar5c,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for the clarification. I appreciate your efforts, but the problem is that I have waited for a long time, and my previous withdrawal request was rejected without any clear reason. Now I have a pending request. I am tired of the procrastination and delays from the casino's side. Please intervene as soon as possible to pressure them so that my current request is processed and my winnings are sent. Thank you for your understanding."

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mouhtar5c,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean