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Casino Guru

Wir wollen, dass die Spieler das Glückspiel verstehen.

vor 2 JahrenOriginalÜbersetzung
At first glance i was really pleased with the casino - nice design, very generous bonus offers (almost every day - sadly only with a Max Payout of x10) and support was also very friendly. The things I didn't like were that Play'n'go slots for Europe can't be played and that you can't make a withdrawal with Trustly.

If that would be all i would rate this casino 4-5 stars, but sadly the problems start when trying to make a withdrawal. There is a queue for your requests in order to be processed (if you make another request you land at the end of the queue again - happened to me..) The support which isn't always online, but if you reach them is still very friendly told me:

First reason: due to the high number of requests, withdrawal will be delayed

after a week without process
Second reason: due to new regulations regarding bank transfers in the EU processing takes 10x more time but should be done in a few days..

after one more week of waiting the third reason:
"our founds for players cashout via bank transfer are stuck"

The last reason now got me really worried if I will ever see my money, which is why I wouldn't recommend depositing in this casino, at least at this moment in time.

If anything changes I will update this post.

This casino has great potential, sadly the withdrawal practices makes it unplayable for me..


Edit: After a few weeks i received my payout which is why I'm changing my rating from 1-Star to 3-Stars. If future withdrawal requests are processed quicker I'll change it to 4-Stars

Mehr darüber lesenWeniger darüber lesen
  • Nice design
  • friendly Support Staff
  • High Bonuses almost every day..
  • .. sadly with a max payout of 10 times the deposit amount
  • no Play'n'go slots for Europe
  • Support Chat not reachable 24/7
  • Withdrawal (atleast with Bank transfer) is a catastrophe
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