Beem Casino - Die Einzahlung des Spielers ist nie angekommen.

Hi, I registered at the casino today, deposited € 20 via SOFORT. My account balance does not show any deposited money (it is debited from the bank account)

Since the deposit has been made and I visit the casino, it has not taken 2 seconds. and a whitescreen keeps appearing so that I can't do anything. No support or anything else.

Hi ich hab mich heute in dem Casino Neu Angemeldet, 20€ über SOFORT eingezahlt. In meinem Kontostand wird kein eingezahltes Geld angezeigt (vom Bankkonto ist es abgebucht)

Seit dem die Einzahlung getätigt wurde und ich das Casino besuche, dauert es keine 2sec. und es erscheint immer wieder ein Whitescreen, so dass ich nichts machen kann. Keinen Support erreichen oder sonstiges.

Hello Said,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you process this deposit? Is your account already verified? Is the money deducted from your payment provider/account? Did you claim any bonus offer?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Dear Said,

we're sorry for the inconvenience that you've experienced. As we see now in our system, the problem was solved at the first chat with our online support.

Kind regards,

BeemCasino Team

Dear Said,

We haven't hear from you in a while. Could you please confirm the casino's statement?

Dear Said,

Please note that the complaint will be rejected if we won't get any respond from you within the next 7 days.

The complaint will be now rejected for the above mentioned reason.