Beem Casino - Der Spieler beschwert sich über ein technisches Problem.

my free game was interrupted 6 times and not continued!!!! Ogne win!!!

if you consider that up to €25,000 is possible with the free spins, I am very modest with €6000. cheek. And for almost 3 weeks no answer!!!!!

bei mir wurde 6x das freispiel unterbrochen und nicht wieder fortgesetzt!!!! Ogne gewinn!!!

wenn man bedenkt, dass beim freispiel bis zu 25.000€ möglich sind, bin ich mit 6000€ sehr bescheiden. Frechheit. Und seit fast 3 wochen keine antwort!!!!!

Dear Savas,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please understand that the games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, the correct result is always recorded on the casino server.

If you won something (even when the technical issue occurred along the way), I am pretty sure the winnings would sooner or later be credited to your casino account.

I would recommend that you check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

I am afraid that under these circumstances there is not much more we could do for you in this case. Please, if there is anything else, we could help you with, do not hesitate to let me know, otherwise, we will be forced to reject this complaint. Thank you for understanding.

Best regards,

Kristina

Dear Savas,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

What can I say, it's sad that they don't help me. Not sure if they are on my side..

Was soll ich sagen, es ist traurig dass sie mir nicht helfen. Bin mir nicht sicher ob sie auf meiner Seite sind..

I am very sorry, there are some issues that we cannot help with even if we wanted to.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.