Admiral777 Casino - Der Rückzug des Spielers wurde verzögert.

Hello, I have such a problem, I put 99000 r in the Admiral casino on August 12, but the money has not been withdrawn so far. Before that, everything was fine. The casino has been verified. I wrote a bunch of times in online chat and in support, but in response I get monotonous answers, your profile is being checked, wait ..

Здравствуйте, у меня такая проблема, поставил на вывод в казино Адмирал 99000 р, 12 августа, но деньги не вывели до сих пор. До этого выводили все нормально было. В казино верификация пройдена. Писал кучу раз в онлайн чат и в саппорт, но в ответ получаю однообразные ответы, ваш профиль на проверке, ожитайте..

Hello Дильшат,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Дильшат. What payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Yes

Да

Could you please clarify what payment method you used?

Piastrix

Piastrix

Thank you very much Дильшат for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I hope all be fine

Надеюсь все будет хорошо

Hello, Дильшат,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Admiral777 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Admiral777 Casino Team,

Could you please state the reason why the player's withdrawal has not been processed yet and when can he expect the payment?

Thank you in advance for providing the information.

Hello casino Admiral, please, why did this happen? You used to work normally, conclusions came from you, why have I been unable to receive my winnings for almost 8 months? I didn’t violate anything, the verification was successful, I could already be checked 100 times, but I seemed to be lost somewhere (it’s a pity that I have to decide this on a general review .. I hope you solve my question

Здравствуйте казино Адмирал, пожалуйста, почему так получилось? Вы нормально раньше работали, от вас шли выводы, почему я почти 8 месяцев не могу получить свой выигрыш? Я ничего не нарушал, верификацию прошел успешно , меня 100 раз уже можно было проверить, а я как будто затерялся где то( жаль что приходится это решать на общем обозрении.. Надеюсь вы решите мой вопрос

We would like to ask Admiral777 Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Дильшат,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru