4 Crowns Casino - Der Spieler ist mit einem Casinospiel unzufrieden.

Reactoonz slot has been stuck for months when I hit the bonus game

Der Slot Reactoonz hängt seit Monaten fest als ich das Bonusspiel erreicht habe

Hello reneeckert33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4Crowns Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what is the complaint € amount based on? Why don't you simply play a different game or in a different casino if this specific one is not working?

Looking forward to your answer.

Regards,

Nick

I could play somewhere else, that's right. However, I don't see that I'm putting in money, the slot hangs up while the bonus game was being played and since then I've had a frozen slot throughout

Ich könnte wo anders spielen das ist richtig.allerdings sehe ich das nicht ein das ich da geld einsetze ,der slot sich aufhängt während das bonusspiel erspielt wurde und seit dem hab ich durchgegend ein standbild ein eingefrorener slot

Dear reneeckert33,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.