4 Crowns Casino - Der Rückzug des Spielers wurde verzögert.

I've been waiting for my payout of €2650 since the beginning of the year. Absolutely nothing has happened, I was always put off.

Now the payout was recently canceled and I had to reset it again. Now the game starts over. Every day I get a different statement in the chat that is supposed to console me.

I got this casino recommended after a lot of information afterwards, I shouldn't have played there.

I hope I can be helped.

Greetings Timo aka Smokezilla89

Seit Anfang des Jahres warte ich auf meine Auszahlung in Höhe von 2650€. Es hat sich absolut nichts getan immer wieder wurde ich vertröstet.

Nun wurde vor kurzem die Auszahlung abgebrochen und ich musste sie wieder neu betragen. Nun beginnt das Spiel von vorne. Jeden Tag bekomme ich im Chat eine andere Aussage die mich vertrösten soll.

Habe dieses Casino empfohlen bekommen nach längeren Informieren im nachhinein hätte ich dort mal lieber nicht Spielen sollen.

Ich hoffe mir kann geholfen werden.

Gruß Timo aka Smokezilla89

Dear Smokezilla89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification? Have you accumulated your winnings with or without an active bonus, please?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I am verified there. Successfully uploaded the documents and they were accepted.

no payout made there yet it's my first so far.

Played there with bonus.

Verifiziert bin ich dort. Habe die Dokumente erfolgreich hochgeladen und sie wurden akzeptiert.

bisher noch keinerlei Auszahlung dort gemacht es ist meine erste bisher.

Habe dort mit Bonus gespielt.

Dear Smokezilla89,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.