vor 7 MonatenOriginalÜbersetzung
Das Casino hat mich gebeten, mein Konto zu verifizieren. Sie haben meine Dokumente am 26. März erhalten und bis heute, also 20 Tage, haben sie mein Konto nicht verifiziert und mir nicht erlaubt, mein Geld abzuheben. Seit dem 5. schreibe ich ihnen jeden Tag, damit sie mir helfen können, und das einzige, was sie mir sagen, ist: „Die Anfragen werden in der Reihenfolge der Warteschlange geprüft. Aufgrund der großen Anzahl von Anfragen kann die Antwort der Spezialisten eine Weile dauern. Warten Sie bitte weiter auf die Antwort, Ihr Fall ist in der Warteschlange", aber es sind 20 Tage vergangen, seit sie mein Geld verifiziert und einbehalten haben. Kein Casino braucht 20 Tage, um ein Konto zu verifizieren.
Automatische Übersetzung
1xBet Casino LAT
vor 7 Monaten
Dear Sergio,
We are very sorry for the inconvenience caused by the long verification process. Due to the responsible approach, it may take some time to receive all the necessary documents as well as their thorough verification, but our security specialists work 24/7/365 to process all requests as quickly as possible in the order they are received.
We want to check your verification status and help you to successfully resolve the situation, so we have contacted you by e-mail to clarify your game id and other details required for checking. Please check your e-mail. We will be waiting for your reply. And thank you very much for your feedback, we will definitely take it into account to improve our service.
Best regards,
The 1xBet Team
We are very sorry for the inconvenience caused by the long verification process. Due to the responsible approach, it may take some time to receive all the necessary documents as well as their thorough verification, but our security specialists work 24/7/365 to process all requests as quickly as possible in the order they are received.
We want to check your verification status and help you to successfully resolve the situation, so we have contacted you by e-mail to clarify your game id and other details required for checking. Please check your e-mail. We will be waiting for your reply. And thank you very much for your feedback, we will definitely take it into account to improve our service.
Best regards,
The 1xBet Team
