vor 1 JahrOriginalÜbersetzung
Casinos prevent my self-exclusion.
It is important for casinos to promptly self-exclude at the customer's request. Otherwise, you may accidentally overuse it.
7/11/2023
（casino）
Is your decision related to specific issues with your gaming account or the quality of our customer service?
（Me）→Both
7/12/2023
Please fill in all the mandatory fields in your Personal Profile as completely and accurately as possible.
（Me）I did.Please Close now
7/13/2023
（casino）
Please fill in a number of your document in your Personal Profile as completely and accurately as possible.
（Me）I did
7/14/2023
（casino）
Please provide us with the colored photos of your identity document (both sides), the number of which has been entered in the Personal Profile.
（Me）I did！you should say from the beginning！
casino didn't tell me about all necessary things from the beginning,
So Self-exclusion is delayed
by speaking one by one.
It is important for casinos to promptly self-exclude at the customer's request. Otherwise, you may accidentally overuse it.
7/11/2023
（casino）
Is your decision related to specific issues with your gaming account or the quality of our customer service?
（Me）→Both
7/12/2023
Please fill in all the mandatory fields in your Personal Profile as completely and accurately as possible.
（Me）I did.Please Close now
7/13/2023
（casino）
Please fill in a number of your document in your Personal Profile as completely and accurately as possible.
（Me）I did
7/14/2023
（casino）
Please provide us with the colored photos of your identity document (both sides), the number of which has been entered in the Personal Profile.
（Me）I did！you should say from the beginning！
casino didn't tell me about all necessary things from the beginning,
So Self-exclusion is delayed
by speaking one by one.
1xBet Casino
vor 11 Monaten
Hello!
Thank you very much for the provided information. Would you please let us know you your account was successfully self-excluded at last? If not, would you please tell us your gaming ID and the email you contacted block@1xbet-team.com to self-exclude your account?
Rest assured, we take customer feedback seriously and are ready to investigate the issue. We are determined to find a solution that will meet your expectations.The aforementioned data will help us take a deep dive and thoroughly look into your situation and swiftly resolve it
We are looking forward to hearing back from you!
Best regards,
The 1xBet Team
Thank you very much for the provided information. Would you please let us know you your account was successfully self-excluded at last? If not, would you please tell us your gaming ID and the email you contacted block@1xbet-team.com to self-exclude your account?
Rest assured, we take customer feedback seriously and are ready to investigate the issue. We are determined to find a solution that will meet your expectations.The aforementioned data will help us take a deep dive and thoroughly look into your situation and swiftly resolve it
We are looking forward to hearing back from you!
Best regards,
The 1xBet Team
